Job Description

Operational Levers Tracking and Optimization:
o Monitor and analyse performance across key operational levers such as productivity, cost reduction, process compliance, process improvement and ensure alignment with business goals and operational targets.

o Develop and maintain a dashboard to provide real-time insights into operational performance and improvement initiatives.


Stakeholder Coordination:

o Collaborate with internal teams (e.g., Operations, Quality Assurance, Production, HR, etc.) to implement improvement initiatives focused on operational effectiveness and efficiency, productivity, CSAT.

o Engage with key stakeholders to identify business challenges, gather insights, and deliver actionable solutions.

o Ensure clear and effective communication across departments to drive alignment on objectives and timelines.
Continuous Improvement Initiatives:

o Lead efforts to identify opportunities for improvement in e2e delivery processes, with a focus on increasing efficiency, reducing waste, and optimizing resource allocation.
o Design and implement improvement programs focused on enhancing CSAT and overall productivity.

o Conduct regular reviews to assess the impact of improvement initiatives, adjusting strategies as necessary.


Process Optimization & Innovation:

o Drive operational excellence by recommending and implementing best practices, lean methodologies.

o Work closely with senior management to align business strategies with manufacturing capabilities.

o Continuously assess and optimize business processes to enhance performance and scalability.
Cost Saving Initiative:

o Drive operational excellence by identifying and executing cost-saving initiatives across manufacturing processes, targeting a sustainable reduction in production costs by 15-20% annually through process optimization, waste minimization, automation, and supply chain efficiencies.
Key Qualifications:

Bachelor's degree in Business, Engineering, Operations Management, preferably in a Manufacturing Organization. Master's degree preferred. 8+ years of experience in manufacturing operations or business management, with a proven track record in leading process improvements, efficiency initiatives, capex, opex optimizations, CSAT improvement and performance management. Experience in managing or leading cross-functional projects with a focus on enhancing CSAT and operational productivity. Knowledge of business levers, operational KPIs, Lean Manufacturing, Six Sigma, or similar performance improvement methodologies in manufacturing sector Excellent communication, collaboration, and problem-solving skills, with the ability to work effectively with cross-functional teams. Analytical mindset with the ability to translate data into actionable insights and decisions. Familiarity with enterprise resource planning (ERP) systems and data visualization tools. * Self-starter with a high level of initiative and creativity.