Job Description

Lead L3 VDI Engineer

Role Profile

Department Description

Digital Operations, responsible for delivering the EUC roadmap, strategy, and best practices with assurance that EUC programme and BAU delivery is aligned.

Team Description

VDI Infrastructure Team, responsible for engineering, support, and administration of all Group VDI Infrastructure.

Role Description

The Lead L3 VDI Engineer role is part of the End User Computing Team and is focused on proactively supplying and managing the VDI related corporate infrastructure for the London Stock Exchange Group, including various architecture and service through the interaction of the LSE Corporate Technology function.

Responsibilities will comprise of BAU duties in supporting Global VDI environments and providing escalation support for local colleagues in the VDI Infrastructure Team, reporting into the Global VDI Lead and VDI Products Manager.

Key Responsibilities

Create an inspiring team environment with an open communication culture

Reporting into the VDI Product Manager and Global VDI Lead, Oversee day-to-day operation and Shift Rota resourcing to ensure that Delegated tasks are completed.

Management of the Global On-Call Rota ensuring that support coverage is in place.

Motivate team members and act as an escalation point for colleagues based in Bengaluru.

Discover training needs and provide coaching.

Ensuring production stability working with the global support teams.

Responsibility for escalated technical issues in the environment for problem resolution; working with other global support teams where necessary.

Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with the team members.

Maintain EUC technology roadmaps ensuring the estate is up to date and fit for purpose.

Recommend and implement technology solutions in line with architectural roadmaps.

Implementation of new technologies and business requirements.

Define, enhance and optimize system performance of all systems including internal, external networks, hardware, servers and all connected equipment belonging to the company.

Define processes and solutions to maintain and monitor compliance to security and software policies for the business.

Support project support to both Technology & Information Security initiatives

Provision of appropriate project documentation and controls

Ensure all engineering activities are completed effectively and in accordance with Change Lifecycle and adoption of company project methodology.

Responsibilities include change control, maintenance of files, document control, actual data collection and forecasting, updating of plans, administration of quality reviews, and standards reporting.

Ensure completion and appropriate storage of all project documentation.

Ensure completion of weekly Status Update Report

Client Liaison

Liaise where required with I&C colleagues and the Business in order to assist with resolving Incidents and Problems - Disseminating information to external clients as appropriate.

Key Behaviours

Leadership/direction

Strong leadership and team building Hands-on, can-do attitude.

Must be prepared to lead by example to drive delivery supporting less experienced colleagues grow within the organisation.

Ability to set, agree and evaluate clear objectives, identify potential impact of changes.

Influence IT areas and Senior Managers into making successful IT decisions.

Customer focus

Attention to detail, seeks to help and co-operate with customers to develop productive and professional relationships (internal/external).

Problem solving and Decision Making

Resolve unusual or highly complex problems, with the involvement of others as required. Able to identify solutions and explore alternatives outside familiar approaches.

Result orientated

Develop logical, realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually strives to make the area in which they work more efficient and effective.

Effective Communication skills

Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; manage vendors and third parties as appropriate.

Seeks opportunities for self development

Ensures their skills and knowledge are up to date. Welcomes new opportunities to learn.

Candidate Profile / Key Skills

Advanced Technical Knowledge of VDI Products and large scale VDI deployments.

Essential:

AWS Workspaces

Azure & Azure Virtual Desktops

Citrix XenApp 7x and Profile Management

Citrix Xendesktop

Citrix Workspace Cloud

Citrix Netscaler

Citrix Provisioning Services

Application Packaging Technologies \xe2\x80\x93 App-V and MSI

Windows & Linux Operating Systems

User Experience Monitoring Technologies \xe2\x80\x93 Citrix Director

ESX & XenServer

IBM & HP Server Hardware

Industry Standard Scripting \xe2\x80\x93 Powershell, VB, C# .Net

Microsoft System Centre Configuration Manager (SCCM 2012/2016)

Mobile Device Management \xe2\x80\x93 Intune

VMWare vSphere & Horizon View

System Monitoring \xe2\x80\x93 Nagios, SCOM, ITO, BMC Patrol

SAN / Storage technologies

Active Directory

Beneficial:

Windows 365

Chocolatey

Gitlab CICD

AWS VPC, EC2, SQL, FSx, AL2

Nuvens Workspaces Manager

Behave

Jinja

Ansible

Python

Hashicorp Terraform

Hashicorp Vault

Nexus

Appsense

Experience

Essential:

Minimum 7 years\' experience working with Virtual Desktop technologies in a senior capacity leading a team of engineers.

Deliver capabilities such as Active Directory, Azure AD, Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), encryptions methods such as BitLocker and Checkpoint to VDI infrastructure.

Experience writing and running Powershell scripts to reduce manual actions

Experience with Site Reliability Engineering to ensure impact to end users is seen ahead of time and remediated before outages impact productivity, ensuring proactive rather than a reactive response to issues.

Solid experience in managing a VDI Estate via SCCM and Intune (Cloud)

A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use

Working knowledge of agile development methodologies and Windows 365

Proven Ability to manage Cloud VDI Infrastructure (Azure and AWS)

Demonstrable experience of delivering infrastructure projects, with specific knowledge of service transition and supportability of solution in a Production environment

Working within a matrix management organisation structure and with diverse project delivery team(s)

Good working relationships with 3rd party suppliers and vendors

Understanding of Operational Acceptance Testing (OAT), Disaster Recovery, High Availability (HA) in a Production environment

Understanding of Change Management, Incident Management and Release and Configuration management processes

Beneficial:

Exposure to setting up an Azure Eco-System

Utilising product such as UIPath and Power Automate to deliver SRE solutions to drive maximum uptime and service status awareness

Demonstrable experience of delivering projects within the financial services industry including clearing or investment banking.

Project delivery using offshore capabilities; an understanding of the complexities of working with offshore teams

Demonstrable experience in application transitioning

Project Delivery

Beneficial:

Demonstrated ability to successfully deliver medium-sized projects of technical complexity

Demonstrated ability to successfully deliver large-sized projects of major technical complexity

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone\xe2\x80\x99s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it\xe2\x80\x99s used for, and how it\xe2\x80\x99s obtained, .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group