Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Position Overview

The Lead - JBS Payroll Operations is responsible for overseeing end-to-end payroll operations within JLL's shared services environment. This leadership role manages payroll processing for multiple entities across various jurisdictions, ensuring accuracy, compliance, and timely delivery of payroll services. The position focuses on operational excellence, team leadership, and continuous improvement of payroll processes while maintaining strong partnerships with HR, Finance, and regional stakeholders.



Key Responsibilities

Strategic Leadership & Partnership

Execute a comprehensive JBS Payroll Operations strategy to deliver high-quality, end-to-end payroll services for global stakeholders



Collaborate strategically with HR Business Partners, Finance, Compensation, Benefits, and regional business leaders to align payroll service delivery with organizational priorities



Support JLL's agenda for offshore payroll operations and global payroll transformation initiatives



Payroll Shared Services Leadership

Lead the payroll shared services function with comprehensive oversight of payroll operational activities across the various JBS payroll teams



Responsible for strategic planning and execution of core payroll processes including multi-entity payroll processing, payroll tax compliance, regulatory reporting, and system administration



Establish and maintain service level agreements with internal clients, ensuring consistent delivery standards globally



Manage complex stakeholder relationships across diverse geographical and functional areas



Operational Excellence & Innovation

Drive continuous improvement initiatives, leveraging scale, technology, and automation to maximize payroll operational efficiency and effectiveness



Ensure regulatory compliance across multiple jurisdictions while maintaining operational consistency and adherence to local labor laws



Deliver measurable business outcomes through payroll process optimization and technology enablement



Deliver against agreed KPIs including SLAs



Team Leadership & Development

Build, lead, and develop highly capable and engaged global payroll teams to achieve best-in-class operational standards



Provide inspirational leadership and strategic direction to payroll specialists across multiple regions



Foster a culture of innovation, engagement, and continuous learning within the payroll operations function



Business Transformation & Growth

Deliver the transitioning of key payroll activities from onshore locations to centralized JBS operational centers



Partner with business leaders to grow JBS payroll operations capabilities and create new services that improve delivery and customer experience



Enable seamless payroll delivery through streamlined processes and enhanced service delivery, resolving operational challenges through effective cross-functional collaboration



Required Qualifications

Experience & Expertise

10+ years of progressive payroll operations and shared services experience with multi-regional scope



Proven track record building and leading large-scale payroll services operations across multiple business units and entities



Significant experience in offshore/shared services transitions and payroll system transformations



Deep experience with payroll systems administration, multi-jurisdictional compliance, and regulatory reporting



Leadership Capabilities

Exceptional people management skills with experience leading large, diverse, cross-functional global payroll teams



Proven ability to influence and inspire teams and stakeholders at all organizational levels



Demonstrated capability in managing complex stakeholder relationships across various business units and regions



Technical & Business Skills

Deep payroll operations subject matter expertise across multiple jurisdictions and payroll functions



Strong operational background with focus on payroll accuracy, process optimization, and continuous improvement



Outstanding communication skills (verbal, written, and presentation) with ability to engage effectively across all organizational levels



Strategic Competencies

Experience making strategic decisions aligned with business priorities while balancing operational demands



Proven capability to benchmark, analyze, and implement payroll best practices globally



Experience establishing and managing payroll service level agreements with internal clients



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.