Job Description

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About TMF Group
TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.
TMF India is a Great Place to Work, ISO & ISAE certified organization.
Discover the Role
We are seeking a proactive and results-driven ITSM Lead to own and optimize our Change Management process. In this role, you will ensure seamless governance, adherence to ITIL best practices, and continuous improvement of IT services. You'll lead change management activities, monitor KPIs, drive process maturity, and collaborate with stakeholders across the organization to minimize disruptions and enhance service performance. Your expertise will shape the future of IT operations through robust governance, data-driven insights, and effective stakeholder engagement.
Key Responsibilities

• Change Management: Oversee all change requests, approvals, and implementations; chair CAB meetings; ensure compliance with ITIL standards; conduct audits and post-implementation reviews.
• Process Governance & Optimization: Design and improve ITSM processes, maintain documentation, and drive process maturity.
• Audit & Compliance: Ensure adherence to regulatory standards, manage audit tracking, and close gaps within timelines.
• Reporting & Analysis: Monitor KPIs, analyze data for trends and root causes, and provide actionable insights.
• Stakeholder Management: Engage with technical and non-technical stakeholders, including C-level executives, to ensure smooth communication and decision-making.
• Change Protection: Implement strategies to minimize service disruptions and stabilize IT operations.
• Training & Awareness: Conduct sessions for teams and new hires on change management processes.

Key Requirements

• Experience: 8-12 years in technology change management with proven leadership.
• Certifications: ITIL Certification (mandatory).
• Technical Skills: Familiarity with ITSM tools (BMC Helix preferred), MS Excel, Power BI, PowerPoint.
• Core Competencies: Strong organizational skills, stakeholder management, analytical and problem-solving abilities, risk management, and continuous improvement mindset.
• Education: Bachelor's/Master's degree preferred.
• Additional Skills: Cross-cultural competence, vendor engagement, audit and compliance expertise.

What's in it for you?
Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

• You'll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

A supportive environment

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it's our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility - Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives

We're looking forward to getting to know you!

Skills Required