Job Description

Everyone communicates. It's the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network-our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers-we provide the essential expertise and vital infrastructure your business needs to succeed. The world's most advanced networks rely on CommScope connectivity

Position Title: Team Lead- IT Operations

Work Location : Hyderabad

General Summary

Lead a team of assigned personnel associated with providing support to internal users of company supported IT systems. Ensure service/support compliance with approved Company and IT practices, procedures and policies.

Duties & Responsibilities

• Help the Manager to Recruit, select, manage and develop employees. Lead, develop and motivate team to deliver excellent technical/non-technical support with outstanding customer service, satisfaction and timeliness
• Prioritize staff workloads and manages resources for optimal performance to achieve departmental goals and to meet business needs/objectives.
• Respond to highly complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution.
• Take Ownership to provide next level support of company supported infrastructure with the aim to resolve the majority of issues without escalation.
• Escalate events as needed to ensure next level management communication and service issues are resolved quickly. Assist the Management meeting the SLA metrics
• Prepare reports, justification and support documentation.
• Recommend, implement and assure compliance with policy and procedures affecting computing technology. Participate and assists in driving the knowledge management process.
• Promote effective communications and working relations within the team, with IT end-users, partners and other support services.
• Responsible for managing and coordinating the various activities within the NOC team such that system runs efficiently without interruption.
• Responsible for informing Management, partners and peers about infrastructure and application performance and service availability through performance and availability reports
• Oversee the development and maintenance of standard procedures related to infrastructure operation, monitoring and administration. Lead the team by providing direction and guidance to team members in handling issues.
• Implementation of new technologies within the Operations Center and lead automation of monitoring administrative tools
• Create and maintain technical documentation.
• Ability to assist with critical incident calls for incident resolution
• Excellent verbal and Oral communication skills
• Knowledge about ITIL tools and processes to leverage ITIL tools manage change, incident, and problem management processes
• Analytical and logical thinking with ability to work independently under pressure
• Efficiency with problem solving , time management and building relationships
• Assist with Budgeting cycle

Related Education & Experience

• Bachelor's degree or Degree in Computer Science / Technology or Electronics & Communication Engineering,
• Technical certifications such as ITIL, MCSE, RHCE, and CCNP preferable

Skills Required

Directly equivalent work experience; additional computer professional certifications preferred.

• Minimum of five years' experience providing support in an operations center supporting compute, storage, backup, security, LAN, and WAN technologies
• Experience in enterprise performance and fault monitoring tools.
• Competency as a team leader and all aspects of employee management.
• Experience in supervising staff not located in the same physical location;
• Solid knowledge/experience with computing and networking technologies, software products and systems in use at Company.
• Strong analytical and problem solving skills.
• Strong customer service orientation.
• Excellent communication skills in English language with the ability to impart ideas in both technical and user-friendly language.
• Ability to logically assess and troubleshoot hardware and software difficulties, and to determine accurate resolutions.
• Highly self-motivated and self-directed with keen attention to detail.
• Occasional travel to regional offices, seminars and training.
• Required to be available 24-hours a day, seven days a week.
• Experience working in shifts and managing shifts

Why CommScope!

In today's always-on world, CommScope is pushing the bounds of communications technology. We are building better connections and shaping networks of the future. For more than 40 years, we've been leaders in innovating the network infrastructure of the future. Developments such as the Internet of Things, seamless connectivity, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

CommScope is an Equal Opportunity Employer !