Job Description

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Responsibilities (key activities and decisions for which role is responsible)

Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including business leaders, IT teams, and systems owners, with the goal of identifying and prioritizing business goals. See the Network section for additional details about the set of stakeholders to engage with. Establish and Govern BPM Framework: define the BPM methodology, standards, tools, and governance processes to ensure repeatable, scalable process improvement and avoid ad-hoc, siloed efforts. Business Process Analysis and Modeling: Lead workshops with business stakeholders to capture current "as-is" processes, identify pain points, and design optimized "to-be" processes. Use modeling tools to document and simulate processes. Enterprise Architecture Modeling: Develop and maintain enterprise architecture models across various domains (business, application, data, technology) to provide a comprehensive view of the enterprise, showing relationships between different components and supporting impact analysis. Establish and Govern EA Framework: Define the EA framework, including principles, reference architectures, metamodels, and governance to provide a holistic view of the enterprise. Manage technical debt and optimize the sequencing of upgrade and migration activities to enable informed decisions about technology investments and ensure alignment with business strategy. Business Process Management and Enterprise Architecture: Define and promote best practices for BPM and EA modelling, including leading workshops and training sessions to educate architects and system owners on these best practices. Gap Analysis and Road mapping: Identify gaps between current state and desired future state for both processes and architecture. Develop roadmaps for implementing changes, prioritizing initiatives, and aligning with business strategy. Tool Selection and Implementation: Evaluate and recommend BPM and EA tools. Oversee their implementation and ensure they are effectively used across the organization by defining and delivering evangelism and enablement programs. Continuous Improvement: Monitor the effectiveness of BPM and EA initiatives and identify areas for improvement. Stay up-to-date with industry best practices. Support Integration with Existing Systems: Support Integration specialists as they ensure seamless integration of optimized processes with existing ERP, CRM, and HR systems. Operating Model for BPM and EA frameworks: Create and implement a comprehensive operating model, defining roles, responsibilities, processes, and metrics to ensure effective frameworks that align with the strategy. Stakeholder Management: employ techniques to ensure stakeholders' needs and expectations are understood and managed; potential conflicts or issues are identified and addressed early on; and build trust and foster collaboration for mutually beneficial outcomes. Prioritization: evaluate the relative value of BPM and EA initiatives by evaluating against a set of developed criteria; and ensuring that potential conflicts in priorities with stakeholder groups are discussed, evaluated and agreed collaboratively.

Qualifications

Experience (preferred or required technical, functional and/or leadership experience) Excellent communication, collaboration, and stakeholder management skills. Ability to work effectively with cross-functional teams and influence stakeholders. + and managing broader Salesforce and related ecosystem initiatives. + Strong project management skills, with experience in leading complex transformation projects.
+ Experience in change management and user training for systems implementations.
+ Excellent communication and stakeholder management skills, with the ability to bridge the gap between business and IT.
+ Experience in working with global teams and managing diverse stakeholder groups.
+ Experience in a regulated industry is a plus.
+ Ability to evaluate and manage relationships with technology vendors, including understanding contractual terms, service-level agreements (SLAs), and negotiation skills.
+ - High levels of energy, conscientiousness, rapport building, resiliency, inventiveness, and curiosity.
- 15+ years of experience in Systems, including a significant portion (e.g., 5+ years) as a Solution Architect or similar role, with a strong focus on Sales, and Customer Support systems and processes.
- 5+ years of experience in a leadership role, managing and mentoring teams.
- Functional and technical strategic thought leadership.
- Hands on experience with complex and large-scale Salesforce project implementations.
- Ability to see our portfolio with both a deep and broad perspective.
- Expert knowledge in all aspects of designing, developing, consulting, leading

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.