Job Description

Mandate 3

- Employee will be working from the respective base location of the office/ on field on all the days of the weeks



Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 2500 items to our customers within 30-45 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 19+ cities across India and plans to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.

Responsibilities

Recommend and advise on best practices of picking and packing to improve CX experience. Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of CX orders using appropriate tools and dashboards. Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to CX impact. Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better CX experience. Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve CX. Provide recommendations to partners for continuous improvement on delivering best CX metrics. Provide recommendations on the training aspects required to deliver/improve CX metrics. Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any CX impact.

Qualifications

Graduate / 3-5 years of retail management experience Must have led 15+ people/ employees at Retail/ Store. Problem solving, data-driven decision-making Adaptability to dynamic situations. Experience from retail/FMCG/ quick commerce Industry.


"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"