Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Primary Functions:

• Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations
• Communicate and simplify technical analyses to non-technical business audiences, providing them with levers to act upon
• Leverage business intelligence tools when needed, such as SQL/SAS, Hyperion/Brio, Excel, and Tableau, to measure KPIs, find trends, and identify opportunities to optimize revenue performance
• Using tools such as Quantum Metric and Adobe Analytics/Adobe Customer Journey Analytics, support digital product teams in deriving insights and problem-solving
• Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes both within and across multiple departments
• Participate in cross-divisional strategic meetings to share key findings
• Support weekly, monthly or ad hoc/ongoing performance reporting

What you need to succeed (Minimum Qualifications):

• Bachelor's degree in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific field
• 6+ years of work experience in Business, Marketing, Operations Research, Finance or Economics required.
• Experience as a tech lead with experience in mentorship and guidance, task planning and delegation, collaboration across teams, and technical communication
• Possessing intellectual curiosity
• Proficiency with Tableau or Power Bi for advanced visualization. Experience with product analytics tools such as Adobe Analytics and/or Customer Journey Analytics and session replay tools such as Quantum Metric.
• High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment.
• Excellent presentation/communication/storytelling skills are required
• Embraces diverse people, thinking, and styles

What will give you a competitive edge (Preferred Qualifications):

• Airline experience is strongly preferred. Prior experience with Delta or other airline or Hospitality data a plus
• A data analysis background with proficiency in SAS, SQL, or Hyperion/Brio; building and maintaining Tableau dashboards Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn)
• Self-motivated and take pride in building great products for key stakeholders.
• Resourceful in finding the data and tools you need to get the job done.
• Not afraid to ask for help when you need it or help teammates when they need a boost.

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