Job Description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.


As a Lead Infrastructure Engineer at JPMorgan Chase as a part of Infrastructure Platforms: Cloud Reliability Services TSE team, you will leverage your extensive expertise in software, applications, and technical processes within the infrastructure engineering discipline. You will also have the opportunity to further develop your technical and cross-functional skills both within and beyond your specific area of expertise.

Job responsibilities

Apply technical expertise and problem-solving methodologies to provide support for multiple Cloud products and services within the firm Drive a workstream or project consisting of one or more infrastructure engineering technologies Troubleshoot complex priority incidents by strongly considering upstream/downstream data and systems or technical implications and advise on mitigation actions, while balancing the communication needs of each case Partner with engineering and product teams to ensure remediation/permanent closure of issues and to identify trending issues to drive product improvement Demonstrate a high aptitude for both learning and teaching as product teams are continually releasing new features and products Note: This role involves weekend on-call work and follows a global "follow-the-sun" model. The team provides 24/7 support through a distributed team across various time zones. Add to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

Formal training or certification on infrastructure disciplines concepts and 5+ years applied experience Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in public and private clouds (ex. AWS, Cloud Foundry, Kubernetes) Deep knowledge of one or more areas of infrastructure engineering such as networking, databases, storage, SDLC, integration, streaming, or IAM Deep knowledge of at least one specific technology (ex. Kafka, Cassandra, S3, EKS,ECS,EC2) and one programming/scripting language (ex. Java, Python, Unix Shell Scripting, PowerShell A drive to continue to develop technical and cross-functional knowledge Familiarity with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry Knowledge of incident, change, and problem management processes

Preferred qualifications, capabilities, and skills

Significant programming background in any applicable language AWS certification(s) Kubernetes, Azure, GCP, or Terraform certifications * Bachelor's Degree in Computer Science, Engineering, Mathematics, or other related disciplines and minimum 7 years of relevant work experience