Job Description

7 - 9 Years
4 Openings
Trivandrum

Role description

Job Title:

Business Analyst

Location:

Trivandrum, Kochi, Chennai

Experience:

8+ Years

Job Overview:

We are seeking an experienced

Business Analyst

with a strong background in platform migration and cloud adoption. The ideal candidate should have 8+ years of experience in business analysis, technical support, and exposure to both traditional and emerging technologies. Experience working with cloud environments--especially

Google Cloud Platform (GCP)

--and familiarity with the

financial services or credit risk industry

would be highly advantageous.

Key Responsibilities:

Gather detailed knowledge of current and new platform systems. Organize and document information to create a centralized

Knowledge Base

and

FAQs

. Collaborate with internal and external stakeholders (technical and non-technical) to support platform migration and adoption. Set up and configure new customer environments in line with standard processes and policies. Develop a solid understanding of both

business

and

IT processes

. Create and maintain internal documentation to support customer solutions. Assist in the continuous improvement of IT-related processes and procedures. Participate in project and triage meetings; support project teams as required. Track and share lessons learned to promote continuous team improvement. Act as the

first-level support

for customer migration issues and inquiries. Facilitate effective communication to resolve team conflicts and ensure understanding across stakeholders.

Required Skills and Experience:

Minimum of

8 years of experience

in a

Technical Support

,

Business Analysis

, or

Business Systems Design

role. Strong understanding of

SDLC

and awareness of

cloud technologies

. Hands-on experience with

application and distributed system technology

projects. Exposure to

XML, JSON, REST APIs

, and

Web Services

. Experience analyzing and documenting

techno-functional

aspects of platforms and systems. Familiarity with at least one

cloud or software development technology

(GCP preferred). Strong

organizational and multitasking

abilities. Ability to work independently and collaboratively across teams. Excellent

verbal and written communication

skills. Customer-centric mindset with a

proactive approach

to problem-solving. Experience in

IT L1 support

or similar (minimum 1 year) is a plus. Willingness to learn, adapt, and take ownership of tasks.

Desirable:

Previous experience in the

financial services

or

credit risk

domain. Demonstrated experience supporting platform transitions in enterprise environments.

Skills

Business Analysis,technical knowhow,confluance,Impact Analysis

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.