Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Advanced Technical Support & Leadership

Act as an

escalation point

for L1 and L2 cloud support teams for complex issues in Azure and AWS. Lead

root cause analysis (RCA)

and problem management for recurring or major incidents. Ensure

high availability and performance

of cloud systems through proactive monitoring and tuning. Provide

technical governance and recommendations

for infrastructure optimization and automation. Collaborate with solution architects on

cloud architecture design and implementation

.

Cloud Administration & Optimization

Manage and optimize

AWS and Azure resources

including compute, storage, networking, and security components. Perform

cost analysis and optimization

, ensuring efficient resource utilization. Oversee

backup, DR, and high-availability configurations

for business-critical workloads. Implement

cloud security policies

, IAM controls, and compliance measures. Review and approve

changes and deployments

in alignment with organizational standards.

Automation, Integration & Innovation

Design and deploy

automation scripts

for operations using PowerShell, Python, or shell scripting. Integrate

monitoring and alerting systems

(e.g., CloudWatch, Azure Monitor, Grafana) for visibility and proactive management. Support

CI/CD and DevOps practices

through automation and orchestration tools (Terraform, Ansible, Jenkins, etc.). Evaluate and implement

new cloud services or solutions

based on evolving project needs.

Service Improvement & Documentation

Drive

continual service improvement (CSI)

initiatives across the cloud operations function. Maintain and update

SOPs, knowledge base (KBase)

, and

infrastructure documentation (AS-IS/TO-BE)

. Participate in

disaster recovery (DR) drills

and ensure system recoverability per policy. Mentor and train L1 and L2 engineers on advanced troubleshooting and cloud best practices.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.




Required Technical and Professional Expertise


7+ years of experience in

Cloud Infrastructure Management

(Azure and AWS). Strong knowledge of

EC2, S3, RDS, IAM, VPC, CloudWatch (AWS)

and

VMs, VNets, Azure AD, Resource Groups, Azure Monitor (Azure)

. Proven experience with

performance tuning, capacity planning

, and

DR strategy implementation

. Expertise in

automation and orchestration tools

(Terraform, Ansible, CloudFormation). Hands-on experience with

security compliance, patch management

, and

identity management

. Excellent troubleshooting and problem-solving skills with RCA preparation experience. Working knowledge of

ITIL processes

(Incident, Problem, Change, and CSI). Ability to coordinate with vendors, architects, and multiple internal teams for resolution and improvements.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.