Job Description

7 - 9 Years
1 Opening
Bangalore, Chennai, Kochi, Trivandrum

Role description

Job Title: Senior ITAM Specialist - ServiceNow

Experience: 7 to 10 Yrs

Location: All UST Locations

Job Summary:

We are looking for a seasoned

Senior IT Asset Management (ITAM) Specialist

to lead the implementation, enhancement, and governance of

ServiceNow ITAM modules

, with a primary focus on

Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB integration

. This role will work closely with cross-functional teams including IT, procurement, finance, and compliance to ensure end-to-end visibility, optimization, and control of IT assets across the organization.

Key Responsibilities:

Design, implement, and optimize

ITAM workflows

using the ServiceNow platform. Maintain accurate and complete

hardware and software asset inventories

. Align asset data with procurement and financial systems for seamless operations. Track SaaS application usage--both

discoverable (automated)

and

non-discoverable (manual)

. Analyze software installations, entitlements, and usage for

license compliance

and

cost optimization

. Ensure data integrity within

CMDB and ITAM-related tables

. Develop reports and

dashboards for asset KPIs

and compliance tracking. Collaborate with internal teams (audit, legal, operations) to support audits and compliance reviews. Support discovery tools and integrations (e.g., ACC, JAMF, SCCM, etc.).

Mandatory Skills:

8-10 years of experience

in IT Asset Management or IT Operations. Minimum

3 years of hands-on experience with ServiceNow ITAM

modules. Expertise in

ServiceNow HAM, SAM, and CMDB

. Strong understanding of

IT asset lifecycle

,

data governance

, and

compliance standards

. Experience with asset discovery tools like

ACC, JAMF, ServiceNow Discovery

, or similar. Excellent communication, documentation, and stakeholder engagement skills.

Good-to-Have Skills:

Knowledge of

software licensing models

and

contract/license tracking

. Experience with

asset normalization and catalog mapping

. Familiarity with

SaaS management strategies

, especially for non-discoverable applications. Hands-on experience creating

ServiceNow dashboards, performance analytics

, and

reporting

. Understanding of

audit preparation

, remediation processes, and risk mitigation. Working knowledge of

SCCM, Flexera, or Snow

as supporting asset management tools.

Educational Qualifications:

Bachelor's degree in

Computer Science, Information Technology

, Engineering, or a related field.

Certifications (Preferred):

+ ServiceNow Certified Implementation Specialist - ITAM/HAM/SAM
+ ServiceNow Certified System Administrator (CSA)
+ ITIL v3/v4 Foundation or Intermediate
+ Certifications in ITAM, Software Licensing, or Procurement Management

Skills

Servicenow,Acc,Jamf,Sam

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.