Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward \xe2\x80\x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Ensure service quality, customer relations, service strategy, implementation of new functionalities
Onboarding new applications and new customers with Start-up assistance and Validation of the adequacy of the solution
Monitoring and analysis of PCE alerts on the console
Monitoring VENs
Ensure continuity and recovery of the IT PCE service
Ensure support tasks
Helping with Trouble shooting/alerts, malfunctions and support for the use of the solution/ end users
Maintain documentation
Manage capacity management
Software update of PCE and VENs
Manage life cycle of the product (end of support, compatibility...)
Manage safety rules for GTS flows
Reporting
Reviews / control of the rules implemented by the business
Respond to an audit request
Managing support (L1, L2, L3 requests, incidents and changes), administration and engineering of Trend Micro Deep Security solution
Analysis of console alerts
Error message analysis on the DSM console
Activating/deactivating specific rules
Ensure production and development platforms stability and performances.
Follow licenses (per server)
Guaranty service availability (24/7), including monitoring, management of disaster recovery plan, infra weekends planned operations and on call.

Who You Are
Manage capacity management
Software update of PCE and VENs
Manage life cycle of the product (end of support, compatibility...)
Manage safety rules for GTS flows
Reporting
Reviews / control of the rules implemented by the business
Respond to an audit request
Managing support (L1, L2, L3 requests, incidents and changes), administration and engineering of Trend Micro Deep Security solution
Analysis of console alerts
Error message analysis on the DSM console
Activating/deactivating specific rules

Being You
Diversity is a whole lot more than what we look like or where we come from, it\xe2\x80\x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\xe2\x80\x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \xe2\x80\x93 and everyone next to you \xe2\x80\x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\xe2\x80\x99s the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter \xe2\x80\x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked \xe2\x80\x98How Did You Hear About Us\xe2\x80\x99 during the application process, select \xe2\x80\x98Employee Referral\xe2\x80\x99 and enter your contact\'s Kyndryl email address.