Job Description

:
Job Title: Salesforce Technical Lead - Field Service (FSL)
Experience Range:

• Total Salesforce Experience: 8-9 years
• Technical Leadership: 3+ years in a Technical Lead role
• Field Service Lightning (FSL): Proven hands-on experience required

Hiring Location:

• Primary: Hyderabad/Chennai/Kochi/Trivandrum/Bangalore/Kolkata/Noida/Pune

Must Have Skills:
Core Salesforce Development:

• Strong hands-on experience with Apex, Lightning Web Components (LWC), Flows, Visualforce, SOQL/SOSL
• Deep understanding of Salesforce architecture, design patterns, governor limits, and performance tuning
• Experience with Salesforce APIs (REST/SOAP)
• Hands-on experience with Salesforce deployment and version control (Git, CI/CD practices)

Salesforce Field Service (FSL):

• Expert-level understanding of FSL data model, object relationships, and lifecycle of Work Orders, Service Appointments, etc.
• Proven experience customizing the FSL Mobile App including:

• Offline data priming
• Custom LWC components
• Tailored mobile experiences for field technicians
• Strong technical knowledge of FSL scheduling & optimization engine
• Experience with FSL Dispatcher Console, optimization jobs, and mobile data sync

Leadership & Team Management:

• Experience leading Salesforce development teams and mentoring junior developers
• Ability to review code, enforce best practices, and manage technical delivery
• Strong collaboration and communication skills for cross-functional engagement (technical and non-technical stakeholders)

Integration & DevOps:

• Solid experience in Salesforce integrations with external systems using APIs and middleware
• Working knowledge of DevOps tools like Copado, Gearset, or similar

Certifications - Required:

• Salesforce Platform Developer I
• Salesforce App Builder

Good to Have Skills:

• Salesforce Platform Developer II
• Salesforce Field Service Consultant Certification
• Salesforce Application Architect / System Architect Certifications
• Sales Cloud / Service Cloud Consultant Certifications
• Experience with Salesforce Data Cloud and Agentforce
• Salesforce AI Associate or DevOps Engineer Certifications
• Understanding of trigger frameworks and reusable code libraries
• Familiarity with Agile/Scrum methodologies and experience participating in agile ceremonies
• Experience with Experience Cloud, Dynamic Forms, Lightning Pages

Responsibilities:

• Lead design, development, and deployment of scalable Salesforce solutions using Apex, LWC, Visualforce, and Flows
• Design and develop solutions within Salesforce Field Service (FSL), including advanced customization using Apex and LWC
• Build offline-first solutions for the FSL Mobile App, optimizing performance and usability
• Troubleshoot complex issues related to FSL scheduling, optimization, and mobile synchronization
• Collaborate with product owners, architects, and BAs to translate business needs into technical solutions
• Provide technical mentorship, review code, and ensure quality and compliance with Salesforce best practices
• Lead efforts across Salesforce Clouds - Sales, Service, Experience
• Manage integration efforts with external systems via APIs and middleware
• Drive agile development cycles, including sprint planning, retrospectives, and reviews
• Stay up-to-date with Salesforce releases and recommend enhancement strategies
• Monitor and optimize the performance of Salesforce solutions
• Act as a point of contact for offshore/onshore coordination and stakeholder communication

Skills:
Salesforce,Apex,Visualforce
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

Skills Required