Job Description

7 - 9 Years
1 Opening
Bangalore

Role description

UST Designation:

Lead II - DevOps Engineering

Requirement name: SRE Manager

Who we are:

At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact--touching billions of lives in the process. Visit us at .

Required Skills & Qualifications

Responsibilities:

Manage and lead our Web/eCommerce Site Reliability Engineering team as a part of Digital Transformation with primary goal of making the production platform stable and reliable. Serve as point of contact for Site Reliability Engineering and production support of Web/eCommerce platform, which includes Adobe Experience Management suite, SAP Commerce Cloud, Solr Search, MuleSoft based services API, etc. Responsible for managing production incidents and own the closure Responsible for delivering clear, concise, timely communication to our customers to ensure their confidence in our team's passion to provide them with the best customer experience possible. Manage on-call rotations across continents, using a follow-the-sun model. Lead SRE team and continuously assess & implement best industry SRE practices Own incident management, problem management, and service request management Accountable for production platform and it's uptime, availability, stability, and capacity planning Monitor baselines of technical KPIs such as uptime, performance, and error rate of web/eCommerce platform and drive the efforts to improve these with the help of other teams, as needed Drive team to enhance monitoring and ing for all technical components by creating dashboards, visualizations, baselines, and s Provide 24X7 on-call support during on-call rotation and be available during non-working hours when needed for critical incidents or during production release

Skills/Qualifications:

o Experience in managing shift schedules, kanban execution and SLA/SLO metric reporting o Recent 5+ years of experience in managing L2 technical application production support for B2C/B2B eCommerce website
Recent 3+ years of experience with ITIL framework including incident management, problem management, and change management Experience in driving SWAT and managing SLA/SLO metrics Experience in driving root cause analysis and driving closure on a permanent fix Experience in managing technical KPIs - availability, performance, error rate, etc. Good communicator, both written and spoken, such that complex IT issues can be explained in business language that business can understand Able to articulate business solutions to both technical and non-technical audiences. Strong understanding of SDLC methodologies (Agile, SCRUM).

Skills:

Adobe Experience Suite, React, Java, Hybris, Application monitoring tools, and Github

What we believe:
We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:
Through business, we will better the lives of those less fortunate than ourselves.

Integrity:
We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement


UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.


To support and promote the values of UST.*


Comply with all Company policies and procedures*

Skills

React,Java,Github

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.