Job Description

:
Technical Writer
Exp-5+yrs
Mandatory skills-Minimum 2+ years of experience in writing, editing, and planning software documentation on high level.
Role Overview:
The Technical Writer - Lead I, will be responsible for creating, maintaining, and improving high-quality documentation that supports product development and delivery. This includes process, operational, and release documents for both local and cloud-based environments. The role involves close collaboration with product managers, developers, and QA teams to ensure accuracy, clarity, and consistency across all technical content.
Key Responsibilities:

• Plan, develop, and write operational, process, and release documentation for internal and external audiences.
• Conduct interviews with technical subject matter experts (SMEs) to gather data and insights for documentation.
• Use standardized templates to create process, procedure, and reference documents.
• Produce documentation that adheres to company standards, including style, formatting, and QA guidelines.
• Provide documentation support to designated tribes or product segments.
• Create multi-format deliverables (e.g., online help, PDFs, wiki content) for both internal and customer-facing use.
• Participate in agile ceremonies and QA reviews to support the product lifecycle and release management process.

Skills and Competencies:
Technical Writing:

• Identify and address specific audience personas to tailor content appropriately.
• Use advanced authoring tools to develop user documentation and release notes.
• Apply organization and navigation techniques to ensure usability and findability of content.
• Adhere to all documentation governance, compliance, and security policies.

Execution:

• Collaborate with SMEs to draft complete and accurate release artifacts.
• Follow structured documentation workflows for drafting, review, and final publication.
• Execute writing and publishing tasks with minimal supervision.

Content and Publication Review:

• Draft and submit content for editorial and technical review.
• Incorporate feedback through iterative review cycles.
• Utilize advanced toolsets to prepare documentation for local or cloud-based publication.

Presentation and Publication:

• Draft, edit, and publish artifacts across multiple formats and platforms.
• Use local and cloud-based authoring and publication systems (e.g., Confluence, MadCap Flare, Markdown).

Mandatory Skills and Qualifications:

• Bachelor's degree in Communications, Technical Writing, or a related discipline (or equivalent work experience).
• Minimum 2 years of experience in writing, editing, and planning software documentation.
• Exceptional written communication and grammar skills.
• Strong understanding of technical documentation usability principles.
• Ability to conform to proprietary writing style guides and maintain consistency across deliverables.
• Experience with documentation tools such as JIRA, Confluence, Markdown, or similar platforms.
• Cloud Certification is strongly preferred.

Preferred Attributes:

• Strong attention to detail and ability to manage multiple deliverables simultaneously.
• Excellent collaboration and interpersonal skills to work effectively in cross-functional teams.
• Familiarity with agile methodologies and software development processes.
• Commitment to continuous improvement in documentation quality and standards.

Skills
Communication,Technical Writing,Editing
Skills:
Communication,Cloud,Writing
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

Skills Required