Job Description

:
Job Title: Lead I - Technical Writer
Location: Mumbai / Pune
Experience: 5+ Years
Role Overview:
The Technical Writer - Lead I, will be responsible for creating, maintaining, and improving high-quality documentation that supports product development and delivery. This includes process, operational, and release documents for both local and cloud-based environments. The role involves close collaboration with product managers, developers, and QA teams to ensure accuracy, clarity, and consistency across all technical content.
Key Responsibilities:
Plan, develop, and write operational, process, and release documentation for internal and external audiences.
Conduct interviews with technical subject matter experts (SMEs) to gather data and insights for documentation.
Use standardized templates to create process, procedure, and reference documents.
Produce documentation that adheres to company standards, including style, formatting, and QA guidelines.
Provide documentation support to designated tribes or product segments.
Create multi-format deliverables (e.g., online help, PDFs, wiki content) for both internal and customer-facing use.
Participate in agile ceremonies and QA reviews to support the product lifecycle and release management process.
Skills and Competencies:
Technical Writing:
Identify and address specific audience personas to tailor content appropriately.
Use advanced authoring tools to develop user documentation and release notes.
Apply organization and navigation techniques to ensure usability and findability of content.
Adhere to all documentation governance, compliance, and security policies.
Execution:
Collaborate with SMEs to draft complete and accurate release artifacts.
Follow structured documentation workflows for drafting, review, and final publication.
Execute writing and publishing tasks with minimal supervision.
Content and Publication Review:
Draft and submit content for editorial and technical review.
Incorporate feedback through iterative review cycles.
Utilize advanced toolsets to prepare documentation for local or cloud-based publication.
Presentation and Publication:
Draft, edit, and publish artifacts across multiple formats and platforms.
Use local and cloud-based authoring and publication systems (e.g., Confluence, MadCap Flare, Markdown).
Mandatory Skills and Qualifications:
Bachelor's degree in Communications, Technical Writing, or a related discipline (or equivalent work experience).
Minimum 2 years of experience in writing, editing, and planning software documentation.
Exceptional written communication and grammar skills.
Strong understanding of technical documentation usability principles.
Ability to conform to proprietary writing style guides and maintain consistency across deliverables.
Experience with documentation tools such as JIRA, Confluence, Markdown, or similar platforms.
Cloud Certification is strongly preferred.
Preferred Attributes:
Strong attention to detail and ability to manage multiple deliverables simultaneously.
Excellent collaboration and interpersonal skills to work effectively in cross-functional teams.
Familiarity with agile methodologies and software development processes.
Commitment to continuous improvement in documentation quality and standards.
Skills:
Communication,Technical Writing,Editing
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

Skills Required