Job Description

5 - 7 Years
2 Openings
Mumbai

Role description

Job Title:

Lead I - Technical Writer

Location:

Mumbai / Pune

Experience:

5+ Years

Role Overview:

The

Technical Writer - Lead I,

will be responsible for creating, maintaining, and improving high-quality documentation that supports product development and delivery. This includes process, operational, and release documents for both local and cloud-based environments. The role involves close collaboration with product managers, developers, and QA teams to ensure accuracy, clarity, and consistency across all technical content.

Key Responsibilities:

Plan, develop, and write

operational, process, and release documentation

for internal and external audiences. Conduct interviews with

technical subject matter experts (SMEs)

to gather data and insights for documentation. Use

standardized templates

to create process, procedure, and reference documents. Produce documentation that adheres to

company standards

, including style, formatting, and QA guidelines. Provide documentation support to designated

tribes or product segments

. Create

multi-format deliverables

(e.g., online help, PDFs, wiki content) for both internal and customer-facing use. Participate in

agile ceremonies

and

QA reviews

to support the product lifecycle and release management process.

Skills and Competencies:

Technical Writing:

Identify and address specific

audience personas

to tailor content appropriately. Use

advanced authoring tools

to develop user documentation and release notes. Apply

organization and navigation techniques

to ensure usability and findability of content. Adhere to all documentation

governance, compliance, and security policies

.

Execution:

Collaborate with SMEs to

draft complete and accurate release artifacts

. Follow structured

documentation workflows

for drafting, review, and final publication. Execute writing and publishing tasks with

minimal supervision

.

Content and Publication Review:

Draft and submit content for

editorial and technical review

. Incorporate feedback through iterative review cycles. Utilize advanced toolsets to prepare documentation for

local or cloud-based publication

.

Presentation and Publication:

Draft, edit, and publish artifacts across multiple formats and platforms. Use

local and cloud-based authoring and publication systems

(e.g., Confluence, MadCap Flare, Markdown).

Mandatory Skills and Qualifications:

Bachelor's degree in

Communications, Technical Writing

, or a related discipline (or equivalent work experience). Minimum 2

years

of experience in

writing, editing, and planning software documentation

. Exceptional

written communication

and

grammar

skills. Strong understanding of

technical documentation usability principles

. Ability to conform to

proprietary writing style guides

and maintain consistency across deliverables. Experience with

documentation tools

such as JIRA, Confluence, Markdown, or similar platforms.

Cloud Certification

is strongly preferred.

Preferred Attributes:

Strong attention to detail and ability to manage multiple deliverables simultaneously. Excellent collaboration and interpersonal skills to work effectively in cross-functional teams. Familiarity with

agile methodologies

and

software development processes

. Commitment to continuous improvement in documentation quality and standards.

Skills

Communication,Technical Writing,Editing

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.