Job Description

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Job Title: Salesforce Manual Testing Lead - Field Service (FSL)
Experience Range:

• Total Experience: 7-10 years in manual software testing
• Salesforce Testing Experience: At least 4-5 years
• Leadership Experience: Proven ability to lead and manage testing teams

Hiring Location:

• Primary: Hyderabad/Chennai/Kochi/Trivandrum/Bangalore/Kolkata/Noida/Pune

Must Have Skills:
Manual Testing Expertise:

• Extensive hands-on experience in manual testing of Salesforce applications
• Proven experience creating and executing test plans, test cases, and test scripts
• Experience in defect tracking and management using tools like JIRA
• Solid understanding of software testing methodologies (Agile, Waterfall)

Salesforce Platform Knowledge:

• Strong understanding of Salesforce CRM functionalities, including:

• Sales Cloud, Service Cloud
• FSL managed package: Work Orders, Service Appointments, Scheduling, Dispatcher Console
• Salesforce data models, validation rules, and configurations

Field Service (FSL) Testing:

• Experience testing FSL mobile application - both online and offline functionality
• Understanding of data synchronization, data priming, and mobile usability testing
• Ability to validate complex scheduling policies and optimization rules

Leadership & Communication:

• Proven experience leading a manual testing team
• Strong communication and interpersonal skills for stakeholder coordination
• Ability to analyze requirements and guide team in delivering comprehensive test coverage

Good to Have Skills:

• Experience with Salesforce Data Loader, Workbench
• Exposure to other Salesforce Clouds (e.g., Marketing Cloud, Experience Cloud, Data Cloud)
• Familiarity with Salesforce automation testing tools (e.g., Selenium, Provar, TOSCA, Katalon)
• Knowledge of Salesforce release management cycles
• Strong data validation skills

Certifications - Preferred:

• Salesforce Administrator Certification
• Salesforce Field Service Consultant Certification
• Sales Cloud / Service Cloud Consultant Certifications
• Salesforce Marketing Cloud Consultant Certification
• Agile Certifications (e.g., Certified Scrum Master)

Key Responsibilities:

• Develop and implement detailed manual test strategies and plans for Salesforce projects
• Analyze business and technical requirements to create test cases for:

• Work Order Management
• FSL Scheduling and Dispatching
• Mobile App testing (online/offline)
• Lead and mentor manual testers, assign tasks, and manage team workload
• Conduct functional, regression, and system testing
• Ensure full test coverage across Salesforce modules (Sales Cloud, Service Cloud, FSL)
• Identify and document defects using bug tracking tools
• Collaborate with developers and business teams for defect resolution and validation
• Review and maintain test documentation (test scripts, test reports)
• Participate in Agile ceremonies like sprint planning, stand-ups, and retrospectives
• Ensure all testing activities align with project goals and timelines
• Track testing progress and communicate risks or blockers to stakeholders

Additional Comments:

• This role emphasizes strategic leadership in manual testing for Salesforce Field Service (FSL) implementations.
• It includes direct involvement in testing critical field service processes and mobile application functionality, ensuring quality delivery.
• The ideal candidate will have strong analytical, communication, and team management skills, with a focus on collaborative and proactive leadership.

Skills:
Salesforce FSL,Salesforce Crm,Testing
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

Skills Required