Job Description

5 - 7 Years
1 Opening
Chennai, Kochi, Trivandrum

Role description

Role Proficiency:



Ensuring adherence to test practices and process to improve test coverage



Outcomes:



Create Test Estimates and Schedules

Identify business processes conduct risk analysis and ensure test coverage

Ensure adherence of processes and standards

Produce test results defect reports test logs and reports for evidence of testing

Publish RCA reports and preventive measures

Report progress of testing

Contribute for Revenue savings for client by suggesting alternate method

Quality of Deliverables


Measures of Outcomes:



Test Script Creation and Execution Productivity

Defect Leakage Metrics (% of defect leaked % of UAT defects and % of Production defects)

% of Test case reuse

Test execution Coverage

Defect Acceptance Ratio

Test Review efficiency


Outputs Expected:



Test Design

Development

Execution:



Participate in review
walkthrough

demo and obtain sign off by stakeholder for Test Design


Prepare Test summary report for modules/features



Requirements Management:



Analyse
Prioritize

Identify Gaps and create workflow diagrams based on Requirements/User stories




Manage Project:



Participate in Test management



Domain relevance:



Identify business processes
conduct risk analysis and ensure test coverage




Estimate:



Prepare Estimate
Schedule

Identify dependencies




Knowledge Management:



Consume
Contribute

Review (Best Practices

Lesson learned

Retrospective)




Test Design

Execution:



Test Plan preparation
Test Case/Script Creation

Test Execution




Test & Defect Management:



Conduct root cause and trend analysis of the defects



Test Planning:



Identify the test scenarios with understanding of systems
interfaces and application


Identify end-to-end business critical scenarios with minimal support Create/Review the test scenarios and prepare RTM


Skill Examples:



Ability to create and manage a test plan

Ability to prepare schedules based on estimates

Ability to track and report progress

Ability to identify test scenarios and prepare RTM

Ability to analyse requirement/user stories and prioritize testing

Ability to carry out RCA

Ability to capture and report metrics


Knowledge Examples:


Knowledge of Estimation techniques
+ Knowledge of Testing standards

+ Knowledge of identifying the scope of testing

+ Knowledge of RCA Techniques

+ Knowledge of Test design techniques

+ Knowledge of Test methodologies

Additional Comments:

Job Summary: We are looking for a proactive and detail-oriented QA Analyst to join our Level 2 Support team within the US Healthcare Claims domain. This role requires a strong understanding of QA methodologies, hands-on experience with issue reproduction and root cause analysis, and the ability to collaborate with cross-functional teams to resolve production issues efficiently. The ideal candidate should have prior experience in healthcare Claims systems and support workflows. ________________________________________ Key Responsibilities: o Provide Level 2 support for production issues related to Claims systems. o Analyze and reproduce customer-reported issues and provide detailed documentation to the development team. o Perform impact analysis and support validation of defect fixes in lower environments before promotion to production. o Collaborate with L1 support, developers, business analysts, and stakeholders to resolve issues within SLA. o Execute SQL queries to validate data integrity and troubleshoot backend-related issues. o Maintain and update test cases and regression suites as per new enhancements and fixes. o Track issues using ticketing systems (e.g., ServiceNow, JIRA) and provide regular updates to stakeholders. o Participate in root cause analysis (RCA) and document preventive steps for recurring issues. o Ensure compliance with HIPAA and other healthcare data privacy standards. o Contribute to process improvements and knowledge base documentation. o Open to work in shifts 1430 to 2330 HRS IST and also on call during weekdays / weekends (rotation basis) ________________________________________ Required Qualifications: o Bachelor's degree in Computer Science, Information Technology, or a related field. o 3+ years of experience as a QA Analyst with L2 support or production support background. o Experience in healthcare domain, especially premium claim processes, is highly preferred. o Hands-on experience with SQL for data analysis and troubleshooting. o Solid understanding of QA concepts, defect lifecycle, and testing techniques. o Experience working in an Agile/Scrum environment. o Familiarity with tools like JIRA, Confluence, ServiceNow, Postman. o Strong analytical and problem-solving skills. o Excellent verbal and written communication skills.

Skills

Manual Testing,Software Testing,Sql Queries

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.