Job Description

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Job Title: Intake Analyst
Experience Range: 4-6 years
Hiring Location: Hyderabad (Bangalore/Chennai/Trivandrum/Cochin/Noida/Pune)
Must Have Skills
4-6 years of experience in Release, Service Request, or Environment Coordination roles.
Strong experience with ticketing/ITSM tools such as ServiceNow, Jira, Remedy.
Ability to create Jira dashboards and track different metrics.
Familiarity with non-production environments (Dev, QA, UAT, Performance) and the SDLC lifecycle.
Strong communication and stakeholder management skills with experience supporting delivery teams.
Ability to assess usage patterns and indicative cost implications of requests.
Good to Have Skills
Telecommunication domain experience.
Understanding of end-to-end flow or architecture.
Testing background/experience to help in understanding E2E flows.
Key Responsibilities
Request Intake & Validation
Act as the single-entry point for all requests from project/product delivery teams.
Validate requests for completeness (scope, approvals, dependencies, timing).
Provide effort/usage/cost estimates to stakeholders before committing resources.
Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).
Coordination & Communication
Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
Proactively communicate request progress, blockers, and approvals to requestors.
Work with Environment Manager for demand forecasting and scheduling feasibility.
Align with Incident Manager on access/service requests.
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

Skills Required