Job Description

4 - 7 Years
3 Openings
Trivandrum

Role description

Job Title: Intake Analyst

Experience Range:

4-6 years

Hiring Location:

Hyderabad (Bangalore/Chennai/Trivandrum/Cochin/Noida/Pune)

Must Have Skills

4-6 years of experience in

Release, Service Request, or Environment Coordination

roles. Strong experience with

ticketing/ITSM tools

such as ServiceNow, Jira, Remedy. Ability to

create Jira dashboards

and track different metrics. Familiarity with

non-production environments (Dev, QA, UAT, Performance)

and the

SDLC lifecycle

. Strong

communication and stakeholder management

skills with experience supporting delivery teams. Ability to assess

usage patterns and indicative cost implications

of requests.

Good to Have Skills

Telecommunication domain

experience. Understanding of

end-to-end flow or architecture

.

Testing background/experience

to help in understanding E2E flows.

Key Responsibilities

Request Intake & Validation

Act as the single-entry point for all requests from project/product delivery teams. Validate requests for completeness (scope, approvals, dependencies, timing). Provide effort/usage/cost estimates to stakeholders before committing resources. Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).

Coordination & Communication

Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations. Proactively communicate request progress, blockers, and approvals to requestors. Work with Environment Manager for demand forecasting and scheduling feasibility. Align with Incident Manager on access/service requests.

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.