Lead I Production Support

Year    KA, IN, India

Job Description

5 - 7 Years
1 Opening
Bangalore


Role description




Mandatory

Skills



Active

Directory, Entra ID administration, Windows Server OS, DNS, PKI, authentication

concepts, PowerShell scripting ,networking fundamentals and cloud identity

concepts



Skill

to Evaluate



Active-Directory,-Entra-ID-administration,-Windows-Server-OS,-DNS,-PKI,-authentication-concepts,-PowerShell-scripting-,networking-fundamentals-and-cloud-identity-concepts



Experience



4

to 6 Years



Location



Bengaluru



Job

Description



4-6

years of hands-on experience in Active Directory and Entra ID administration.



Strong

understanding of Windows Server OS, DNS, PKI, and authentication concepts.



Working

knowledge of PowerShell scripting for identity and server management.



Familiarity

with IAM tools (OKTA, Ping, or similar) is a plus.



Good

understanding of networking fundamentals and cloud identity concepts.



Excellent

troubleshooting, communication, and documentation skills.



Ability

to work independently and collaborate effectively in a team environment.



Preferred

Certifications



Microsoft

Certified: Windows Server Hybrid Administrator Associate



Microsoft

Certified: Identity and Access Administrator (SC-300)



Microsoft

Certified: Azure Administrator Associate (AZ-104)



ITIL

Foundation Certification (preferred)



Education

Qualificaiton



BE



Job

Title



MSP

- Active Directory & Entra ID - Contract - L2 Engineer



Roles

& Responsibilities



Support

and maintain enterprise identity and access management services.



The

role involves managing day-to-day operations of Active Directory, Entra ID

(Azure AD), and related identity services, ensuring availability, security, and

compliance across the environment.



The

candidate will be experienced in AD/Entra administration, troubleshooting, and

automation, with the ability to work independently while collaborating closely

with L3 engineers and the Team Lead.



Active

Directory Administration



Administer,

manage, and support Domain Controllers across multiple domains and forests.



Perform

promotion and demotion of domain controllers as required.



Manage

domain and forest trusts, and functional levels.



Configure

and maintain Active Directory Sites and Services for optimized replication and

authentication.



Perform

regular AD health checks, database maintenance, and replication remediations.



Manage

SYSVOL, Global Catalog servers, FSMO roles, and Windows Time Services.



Build,

configure, and troubleshoot Windows domain controllers (physical and virtual).



Ensure

vulnerability management and patch compliance for AD infrastructure.



Install

and configure support tools and monitoring agents on domain controllers.



Manage

Certificate Services and provide advanced support for PKI environments.



Administer

user, group, and service accounts in Active Directory.



Manage

roaming profiles, folder redirection, and cloud storage access controls (Azure

storage accounts).



Hybrid

Identity & Entra ID (Azure AD)



Manage

Entra Connect / Entra Sync servers.



Manage

synchronization rules, process, and resolve sync errors between AD and Entra

ID.



Administer

Azure roles, Administrative Units, and RBAC in Entra ID.



Manage

Entra ID Application Registrations (OIDC and SAML-based).



Manage

custom domains, service principals, privileged accounts, and dynamic groups in

Entra ID.



Operational

Excellence & Support



Act

as first point of support for identity-related incidents and service requests.



Troubleshoot

and resolve AD/Entra connectivity, authentication, and access issues.



Follow

incident, problem, and change management processes.



Document

issues, root causes, and resolutions in ticketing systems.



Develop

and maintain standard operating procedures (SOPs).



Participate

in on-call rotation and after-hours support as needed.



Escalate

complex issues to L3 engineers or Team Lead with appropriate diagnostics.



Automation,

Reporting & Documentation



Use

PowerShell and other scripting tools for routine automation and reporting.



Maintain

and update system configurations, health reports, and service dashboards.



Assist

in developing automation scripts for account management and environment

maintenance.



Ensure

technical documentation and knowledge base articles are accurate and up to

date.



Project

Details



As

part of Managed Services for SPE, have complete ownership of AD and manage

day-to-day operations of Active Directory, Entra ID (Azure AD), and related

identity services, ensuring availability, security, and compliance across the

environment.



Shift

Timings



UK

- 2:30 - 11:30



Skills




active directory,entra id administration,windows server os,dns,pki,authentication concepts,powershell scripting,



About UST




UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

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Job Detail

  • Job Id
    JD5097094
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    KA, IN, India
  • Education
    Not mentioned
  • Experience
    Year