Job Description

5 - 7 Years
1 Opening
Chennai, Kochi, Trivandrum

Role description

Role Proficiency:



Under guidance from Managers support end-to-end client Product Implementations. Lead the team owing the quality and timeliness of their work.



Outcomes:



Lead the execution of Product Implementation plans to ensure on time on budget efficient and high-quality delivery

Lead the team of implementation Engineers; guiding them on the implementation processes

Ensure that every implementation follows the implementation process with associated risks and dependencies

Use implementation experience to actively build and refine tools and resources to support product implementations

Create effort estimation and ETA for deliverables ensuring adherence to timelines/SLAs wherever applicable

Build strong feedback loops and serve as the voice of the customer to internal partners advising improvements to product and delivery approaches

Manage setting up demos for clients as required

Partner with Lead II as required to substantiate any project escalations for quick and effective resolutions

Influence and improve customer satisfaction

Set OKRs for self/team and provide feedback of goals to team members

Escalate issues to the Lead II as required for resolution or escalation

Act as a strong communication bridge between all departments and the client to execute and deliver successful implementations


Measures of Outcomes:



Successful planning and implementation of product per client requirements

Client satisfaction score

Number of client grievances resolved within the timeframe

Personal achievement of quarterly/yearly objectives (OKR Assignments)

Product and implemented features that get used by the users

Adherence to timelines for project delivery

Compliance to design coding standards and guidelines


Outputs Expected:



Product delivery:



Responsible for the organisation and delivery of systems implementation

Provide technology leadership to the team to ensure the product gets implemented based on defined specs and guidelines Work with all stakeholders to achieve client requirements Sync with team members
providing support and guidance for the implementation


Provide handholding support for the implementation team


Skill Examples:



Ability to create and articulate impactful technical presentations featuring product implementation aspects.

Reliable with good time management skills

Strong analytical and problem-solving abilities

Exposure to product deployment with exceptional resolution skills.

Ability to maintain high motivation levels and positive dynamics within the team.


Knowledge Examples:


Knowledge in application development and deployment lifecycle preferably Agile
+ DevOps skills and knowledge about CI/CD tools

+ Strong knowledge in the implementation process with the ability to make quick decisions on technical implementations related challenges

+ Domain / Industry Knowledge: A working knowledge of standard business processes within the relevant industry and customer business domain

+ Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies

+ Knowledge in various product implementation methodologies

+ Experience in client facing consulting or operations role

+ Proven experience in leading product implementations

+ Tactful relationship-building skills demonstrated to influence both internal and external parties to accelerate progress towards organisation goals.

+ Creative and innovative approach towards solution development

+ Experience with Quality Automation processes and tools

+ Understanding of containerization and deployments

+ Knowledge in Cloud providers (AWS Azure Google etc.) and their tool sets

+ Comprehension of Config/Build/Deploy processes and tools

+ Ability to work cross-functionally and prioritize work in a fast-paced environment

Additional Comments:

Configuration Lead We are looking for a Configuration Lead with excellent Healthcare domain knowledge. Excellent written and verbal communication skills. o Excellent knowledge on Healthcare domain o Good communication skills o Experience of working in agile development environment o Experience background in HealthRules Payor (Or any platform based Healthcare product) will be preferred o Assist in planning and running configuration agile sprints with the team o Design and configure Core Admin systems for processing Claims and Clinical Operations o Conduct reviews to ensure compliance to Configuration best practices and Coding standards o Provide guidance to the Configuration team o Supervises the work of Configuration Analysts in the project o Schedule and track Configuration activities in the project o Provides status updates to the Project Manager and identify & report issues and risks o Help the onshore team in preparing the contents for Sprint demo o Responsible for promotion of configuration through all environments with the help of Team members o Maintenance of the configuration gold environment and ensuring timely backups o Handle cross functional coordination with Integration, Conversion and Testing teams representing Configuration activities o Attend daily stand-up meetings and provide status of the work to the supervisors Participate in Program Office all hands meetings to represent Configuration track

Skills

Configuration,Healthcare,Payors,Product Implementation

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.