Job Description

5 - 7 Years
1 Opening
Bangalore, Pune

Role description

Job Title:

Salesforce Business Analyst / Salesforce Consultant

Experience Range:

5+ years

Hiring Location:

Pune

Job Summary:

A

Salesforce Business Analyst / Consultant

acts as a critical liaison between business stakeholders and technical teams, aligning business objectives with Salesforce capabilities. The role involves gathering requirements, analyzing business processes, designing scalable solutions, supporting testing and adoption, and continuously optimizing the Salesforce platform to deliver business value.

Must-Have Skills:

5+ years of experience as a

Business Analyst

, preferably within Salesforce environments Strong understanding of

Salesforce Clouds

(Sales Cloud, Service Cloud, Experience Cloud, etc.) Experience gathering, analyzing, and documenting

business and technical requirements

Hands-on experience with

process mapping

,

user stories

,

functional specifications

, and

UAT coordination

Strong stakeholder management, communication, and presentation skills Ability to collaborate with Salesforce admins, developers, and architects Knowledge of

Agile/Scrum

or other iterative methodologies Familiarity with

testing processes

, including test case creation and UAT execution Analytical mindset with the ability to identify improvements and scalable solutions

Good-to-Have Skills:

Experience with

change management

and

user training

Familiarity with

Salesforce release management

and updates Exposure to tools like

Jira

,

Confluence

, or similar project tracking systems Basic understanding of

Salesforce security models

and

data architecture

Hands-on experience with

reporting

,

dashboards

, or

Salesforce automation tools

(e.g., Flows, Process Builder)

Responsibilities:

Gather and document business requirements through stakeholder meetings and workshops Analyze current-state processes and identify opportunities for Salesforce-driven improvements Translate business needs into functional specs, user stories, and workflows Partner with Salesforce technical teams to design scalable, effective solutions Facilitate documentation reviews and secure sign-offs from stakeholders Prepare and execute test cases; coordinate

User Acceptance Testing (UAT)

Provide user training and create enablement materials to boost Salesforce adoption Continuously evaluate and optimize Salesforce solutions in line with business strategy Act as the primary liaison between business and technical teams Stay updated with new Salesforce features and share best practices

Required Certifications:

Salesforce Certified Business Analyst

Salesforce Administrator Certification

Preferred Certifications (Good to Have):

Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant

Any additional Salesforce certifications relevant to the business function

Skills

Salesforce,Business Analysis,Uat

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.