Job Description

5 - 7 Years
1 Opening
Bangalore

Role description

Job Title

Siebel Configurator / Siebel Tools Specialist

Location



Flexible / Onsite / Hybrid (as applicable)



Experience

5-10 years

of relevant Oracle Siebel CRM experience



Role Summary



We are seeking an experienced

Siebel Configurator / Siebel Tools Specialist

to configure, validate, and optimize Oracle Siebel CRM applications in a

Siebel v24.12 environment

. The role supports

Siebel Call Center, Partner, and eService modules

and involves extensive hands-on work using

Siebel Tools and Siebel Web Tools

.



This position plays a key role in supporting the

migration of Siebel to AWS

, including repository updates, UI and business logic changes, workflow configurations, integrations, and workspace-based deployments. The engineer will collaborate closely with architects, product owners, and technical teams to ensure stable Siebel operations aligned with AWS platform requirements.



Focus Areas (Competencies)


Cloud Computing and Networking Application Technology
Key Responsibilities

Siebel Configuration & Development

Configure and customize Siebel CRM applications using

Siebel Tools and Siebel Web Tools

. Design, implement, and validate Siebel repository objects, including:

+ Business Components (BCs)
+ Business Objects (BOs)
+ Applets, Views, Links
+ Workflows and runtime events
Manage repository changes using

workspace-based development

, including merges, conflict resolution, and SRF builds. Support installation and setup of Siebel components such as:

+ Siebel Gateway
+ Siebel Server
+ Application Interface (AI)
Configure Enterprise, Server, and Component parameters for

Call Center, Partner, and eService

modules. Establish users, responsibilities, access controls, and visibility rules. Validate environment readiness through UI access testing, workflow activation, and component verification. Analyze Siebel logs and troubleshoot complex functional and configuration issues.

Integration & AWS Support

Support Siebel migration and operations in an

AWS-hosted environment

. Collaborate with infrastructure teams to resolve environment-level issues impacting Siebel development and deployments. Understand and support integrations using:

+ Siebel EAI
+ REST/SOAP Web Services
+ MQ/Kafka
+ Custom APIs or middleware platforms
Update and validate integration endpoints affected by AWS migration. Support connectivity validation between Siebel and AWS services such as:

+ API Gateway
+ Lambda
+ S3
Coordinate with integration architects to ensure alignment with enterprise architecture standards.

Collaboration & Stakeholder Engagement

Gather and refine requirements by working with product owners, business SMEs, and architects. Document configuration changes, workflows, deployment steps, and migration activities. Participate in functional demos, UAT support, release activities, and production cutovers. Mentor junior team members on Siebel Tools best practices, configuration standards, and troubleshooting techniques.
Required Qualifications


Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

5-10 years of hands-on experience

with Oracle Siebel CRM. Strong expertise in Siebel repository configuration and validation. Proven experience with:

+ Repository merges and conflict resolution
+ SRF builds and release management
Solid understanding of Siebel runtime architecture, Object Managers, component groups, and event flows. Strong troubleshooting skills using Siebel logs. Experience with Siebel versions

IP 17+ or v24.x

, including

Siebel Open UI

. Familiarity with Siebel-based integrations and middleware technologies.
Preferred Qualifications


Experience supporting

Siebel on AWS

(EC2, RDS/Aurora, ALB, CloudWatch). Exposure to

CI/CD pipelines

for Siebel repository and configuration deployments. Understanding of containerization or cloud modernization approaches. Experience in regulated or enterprise-scale environments with strict change management. Hands-on experience with

Siebel Open UI customization

(JavaScript, PM/PR, CSS). Knowledge of Siebel performance tuning techniques.
Overall Experience Requirement

Minimum 5 years

of Siebel Tools and repository configuration experience.

Skills

oracle siebel,siebel crm,aws,ui changes,repository updates,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.