Job Description

5 - 7 Years
1 Opening
Bangalore


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Role description

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Job Title:

BMC Helix Technical Specialist

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Location:

Bengaluru

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Experience Range:

6 to 8 Years

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Education Qualification:

BE/BTech

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Must-Have Skills:

BMC Helix Development & Administration BMC Helix ITSM (including Incident, Change, Problem, SRM, Work Order, SLM, Release management) BMC Helix Innovation Studio Remedy forms and objects (Active Links, Filters, Escalations) CMDB, Foundation Data Management Integrations using REST/SOAP APIs Smart IT configuration and troubleshooting Development of custom workflows and SRDs Preventive maintenance and performance tuning ITIL Foundation Certification (Mandatory) Open to 24x7 shift support
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Good-to-Have Skills:

Helix Dashboard, DWPA, Discovery Asset Management, Approval Flows SQL and Database query experience Web Services integration and third-party software integration Agile methodologies (Scrum/Kanban) LDAP Integration Experience preparing test data and test cases for unit/integration/production Strong understanding of architectural design and documentation standards
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Roles & Responsibilities:

Analyze and develop solutions in BMC Helix (ITSM, Innovation Studio, Smart IT, Dashboard) under supervision of a Senior Lead Customize and extend BMC Helix to meet business requirements Handle incident tickets, perform root cause analysis, and deliver quick resolutions Participate in design, coding, testing, and documentation of modules Implement new features and optimize performance of the Helix platform Manage build and deployment activities, including production environment changes Perform installation, configuration, and troubleshooting across environments Conduct code reviews, design reviews, and mentor junior team members Provide technical input in sprint planning, estimations, and customer meetings Contribute to internal practice activities like case studies, content creation, training, and mentoring Drive continuous learning by staying up to date with platform updates and suggesting improvements Interact with clients for requirement clarification, solution presentation, and implementation reviews
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Expected Outcomes:

Timely delivery of sprint tasks and production fixes Adherence to coding and documentation standards Reduced defect rate through proactive design and testing Increased client satisfaction through feedback and innovative solutions Contribution to process improvements, reusable assets, and practice development Effective mentoring and onboarding of new team members Certification completions and knowledge sharing within the team ###

Skills

ITSM,BMC,Remedy,Helix development, integrations



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About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.