Job Description

:
Job Title
Siebel Configurator / Siebel Tools Specialist
Location
Flexible / Onsite / Hybrid (as applicable)
Experience
5-10 years of relevant Oracle Siebel CRM experience
Role Summary
We are seeking an experienced Siebel Configurator / Siebel Tools Specialist to configure, validate, and optimize Oracle Siebel CRM applications in a Siebel v24.12 environment. The role supports Siebel Call Center, Partner, and eService modules and involves extensive hands-on work using Siebel Tools and Siebel Web Tools.
This position plays a key role in supporting the migration of Siebel to AWS, including repository updates, UI and business logic changes, workflow configurations, integrations, and workspace-based deployments. The engineer will collaborate closely with architects, product owners, and technical teams to ensure stable Siebel operations aligned with AWS platform requirements.
Focus Areas (Competencies)
Cloud Computing and Networking
Application Technology
Key Responsibilities
Siebel Configuration & Development
Configure and customize Siebel CRM applications using Siebel Tools and Siebel Web Tools.
Design, implement, and validate Siebel repository objects, including:
Business Components (BCs)
Business Objects (BOs)
Applets, Views, Links
Workflows and runtime events
Manage repository changes using workspace-based development, including merges, conflict resolution, and SRF builds.
Support installation and setup of Siebel components such as:
Siebel Gateway
Siebel Server
Application Interface (AI)
Configure Enterprise, Server, and Component parameters for Call Center, Partner, and eService modules.
Establish users, responsibilities, access controls, and visibility rules.
Validate environment readiness through UI access testing, workflow activation, and component verification.
Analyze Siebel logs and troubleshoot complex functional and configuration issues.
Integration & AWS Support
Support Siebel migration and operations in an AWS-hosted environment.
Collaborate with infrastructure teams to resolve environment-level issues impacting Siebel development and deployments.
Understand and support integrations using:
Siebel EAI
REST/SOAP Web Services
MQ/Kafka
Custom APIs or middleware platforms
Update and validate integration endpoints affected by AWS migration.
Support connectivity validation between Siebel and AWS services such as:
API Gateway
Lambda
S3
Coordinate with integration architects to ensure alignment with enterprise architecture standards.
Collaboration & Stakeholder Engagement
Gather and refine requirements by working with product owners, business SMEs, and architects.
Document configuration changes, workflows, deployment steps, and migration activities.
Participate in functional demos, UAT support, release activities, and production cutovers.
Mentor junior team members on Siebel Tools best practices, configuration standards, and troubleshooting techniques.
Required Qualifications
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
5-10 years of hands-on experience with Oracle Siebel CRM.
Strong expertise in Siebel repository configuration and validation.
Proven experience with:
Repository merges and conflict resolution
SRF builds and release management
Solid understanding of Siebel runtime architecture, Object Managers, component groups, and event flows.
Strong troubleshooting skills using Siebel logs.
Experience with Siebel versions IP 17+ or v24.x, including Siebel Open UI.
Familiarity with Siebel-based integrations and middleware technologies.
Preferred Qualifications
Experience supporting Siebel on AWS (EC2, RDS/Aurora, ALB, CloudWatch).
Exposure to CI/CD pipelines for Siebel repository and configuration deployments.
Understanding of containerization or cloud modernization approaches.
Experience in regulated or enterprise-scale environments with strict change management.
Hands-on experience with Siebel Open UI customization (JavaScript, PM/PR, CSS).
Knowledge of Siebel performance tuning techniques.
Overall Experience Requirement
Minimum 5 years of Siebel Tools and repository configuration experience.
Skills:
oracle siebel,siebel crm,aws,ui changes,repository updates,
About Company:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.

Skills Required