Job Description

5 - 7 Years
1 Opening
Bangalore

Role description

DevOps / Cloud Engineer - Role Overview

A dedicated offshore DevOps/Cloud Engineer is required to support development and deployment phases.

The resource must have expertise in:


AWS API Gateway AWS Lambda AWS Secrets Manager AWS EKS GitHub (VCS & GitHub Actions for CD) Terraform & general Cloud technologies

Role Scope / Deliverables

Role

DevOps / Cloud Engineer

Project Purpose

The Genesys API Development project aims to build and deploy secure, scalable APIs to integrate Genesys Cloud with internal systems. This will replace placeholder data with live integrations, enhancing data flow, automation, and functionality for the CMD contact center.

Scope of Work

1. Environment Setup

Provision Dev and Prod environments in AWS (EC2/RDS based on final design).

2. API Development

Build REST APIs using AWS API Gateway, Lambda, and EKS.

3. Infrastructure Configuration

Set up CI/CD pipelines. Implement monitoring and environment synchronization.

4. Testing & Validation

Ensure APIs meet performance, security, and compliance requirements.

5. Support & Maintenance

Provide ongoing monitoring, issue resolution, and infrastructure support.

6. Overall Scope

Complete setup, development, deployment, and support of cloud-native API infrastructure and microservices for integrating Genesys Cloud.

Key Responsibilities / Deliverables

Infrastructure Setup

Provision & configure AWS environments (Dev & Prod). Build secure, scalable cloud infrastructure following AWS best practices.

API Development & Deployment

Develop/deploy REST APIs using API Gateway, Lambda, EKS. Integrate APIs with backend systems ensuring smooth data flow. Implement IaC using Terraform.

Automation & CI/CD

Design & implement CI/CD pipelines (GitHub Actions/Jenkins/AWS CodePipeline). Manage secrets, IAM roles, and environment variables via AWS Secrets Manager.

Monitoring & Optimization

Configure logging/monitoring via CloudWatch. Identify and optimize performance and cost issues.

Security & Compliance

Ensure security, compliance, and audit adherence. Participate in reviews of infrastructure and code security.

Documentation & Handover

Maintain technical documentation. Provide KT and post-deployment support to operations teams.

Expected Deliverables

Fully provisioned AWS Dev & Prod environments for CMD Genesys APIs. Deployed, tested, and documented API suite (API Gateway, Lambda, EKS). Automated CI/CD pipeline for continuous delivery. Secure access & secrets management compliant with audit controls. Monitoring and dashboard setup for API operations. Final documentation and support transition plan.

Key Skills Required

AWS Cloud Services

API Gateway, Lambda, EKS, IAM, Secrets Manager, CloudWatch.

API Development & Integration

Strong understanding of REST, API design, security, and deployment.

Infrastructure as Code (IaC)

Proficiency in Terraform or CloudFormation.

CI/CD Pipeline Management

Expertise with GitHub Actions, Jenkins, CodePipeline.

Containerization & Orchestration

Hands-on experience with Docker & Kubernetes.

Security & Compliance

AWS security best practices, RBAC, secrets management.

Monitoring & Troubleshooting

Experience with CloudWatch, Prometheus, or similar.

Collaboration & Communication

Strong global stakeholder and cross-functional communication.

Preferred Skills

Microservices architecture & serverless development Experience with cloud integrations or contact center platforms

Skills

AWS,API Gateway,Lambda

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.