Job Description

Responsibilities:
A. Digital Infrastructure & Governance

• Develop and maintain the digital infrastructure roadmap for all hotel assets.
• Oversee IT budget planning, monitoring, and cost optimization across hardware, software, and digital initiatives.
• Analyse IT infrastructure requirements given by hotel operators.
• Establish governance frameworks for IT operations, cybersecurity, and data protection.

B. Technology Deployment & Maintenance

• Lead end-to-end deployment of systems including PMS, POS, CRM, ERP, revenue management tools, housekeeping tech, and guest-facing solutions.
• Ensure timely upgrades, configuration management, and system reliability across all hotels.
• Monitor vendor SLAs and ensure high service uptime and performance.

C. Procurement & Vendor Management

• Manage procurement of hardware, software licenses, networks, and digital tools.
• Evaluate, onboard, and manage technology vendors and service providers.
• Conduct commercial and technical assessments to support buying decisions and negotiations.

D. Cybersecurity & System Integration

• Ensure cybersecurity protocols, IT compliance, and data privacy requirements are implemented across all assets.
• Coordinate integration of hotel systems to achieve seamless data exchange across departments (PMS-POS-Finance-CRM- Engineering).
• Conduct periodic security audits and risk assessments.

E. Data Analytics & Performance Monitoring

• Develop analytics frameworks to track hotel performance metrics (occupancy, ADR, RevPAR, guest satisfaction, operational KPIs).
• Deploy dashboards and BI tools that enable real-time decision-making for leadership and operations teams.
• Support predictive analytics and digital insights for revenue optimization and operational efficiency.

F. Digital Adoption & Innovation

• Promote adoption of new technologies across hotel teams including mobile solutions, automation, IoT, robotics, AI/ML tools, and smart asset systems.
• Drive digital literacy, conduct training programs, and support change management during new deployments.
• Identify innovation opportunities that enhance guest experience, operational productivity, and business scalability.

Qualifications:
Essential
Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Hospitality Technology Management, or equivalent.
Desirable/Preferable

• Preferred certifications: ITIL, PMP/PRINCE2, CISSP/CISM (for cybersecurity), certification in cloud platforms (Azure, AWS, GCP), or hotel technology platforms.
• Additional advantage: Certifications in data analytics (Power BI, Tableau), automation, or digital transformation.

8-14 years of experience in IT leadership roles within hotels, hospitality groups, real estate asset management, or related service industries.

Skills Required