Job Description

Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Roles & Responsibilities :
Strategic focus on Workplace service delivery spanning all non-technical services Housekeeping/Hygiene/Hospitality, F&B etc.
Manage user / stake holder experience end to end in line with functional strategic objectives
Implement and monitor corporate F&B strategy, visitor/client host management, event management service delivery framework, process & systems
Develop competent & competitive Partnership ecosystem to deliver & upscale service experience
Manage the functional budgets for the service line
Achieve High Customer Satisfaction Score in functional / organizational surveys
Manage consistent, standardized service delivery experience for F&B services across all BGSW facilities
Manage all food safety best practices & regulatory norms for F&B facilities, services across all BGSW facilities
Manage service experience for executive hospitality services for external customers, guests and high-profile dignitaries
Having a strong knowledge of F&B cost management
Responsibility for overseeing the smooth running of the kitchen and other hospitality areas across BGSW Campus
Excellent communication skills and the ability to influence change
Exceptional interpersonal skills
A natural desire to serve and exceed expectations.
A proactive stance to always look to improve standards and service with a focus on customer service
An innovative and inspiring approach with a keen eye for detail, great organizational skills.
Monitor and report on activities and provide relevant management information.
Carry out market research, competitor and customer surveys.
Develop strong relationships with key business stakeholders, driving service improvement activities.
Maintain facilities BCP and Crisis Management program
Ensure key risks are identified, escalated and managed appropriately
Food & Beverage management at facility
Cab management for Customers/Prospect and high-profile dignitaries
Conduct Admin survey based on which corrective actions are identified and implemented
Compliance management with respect to statutory laws
Attend town halls, address and resolve associate grievances
Provide MIS reports on the operations and service performance
Performs any other tasks assigned from time to time
Responsible for new system & technology implementation
Facilities Management: Manage workplace services, in drafting scope document for RFP, participated in negotiations, drafting contracts, review and approve implementation plans and supervise actual implementation of plan, periodic review of services, feedback and rating leading to bonus or penalties.
Budget:Manage capex & opex budgets
Health & Safety:. Incorporate safety as an integral part of capital projects plan & work place strategy,implementation and reporting. fine tuning and developing Emergency preparedness for IT environment.
Emergency Response
Procurement, Supply Chain Management: Responsible for establishing local procurement team and process. Also establish connects with critical vendors .
Team Management:
Audit: Prepared for, Faced &, remediated audit action items for ISO certifications, Internal audits and statutory audits.
Qualifications
Educational qualification:
Preferably Graduate / Post Graduate in Hotel Management with working experience
MBA / Engineering graduate with relevant work experience
Experience :
Minimum 10-15 Years experience in medium/large multi-location facilities IT sector
Mandatory/requires Skills :
Demonstrated ability to develop and deliver against measurable business goals
Data orientation with good sense of smart data analytics
Superior customer focus with ability to demonstrate value
Excellent strategic and analytical skills
Demonstrable high standard performance in the most complex and changing environments
Self-motivated, team player with experience leading a multi-functional team
Ability to collaborate effectively with cross functional stakeholders
Excellent presentation, organization and communication skills
Solutions orientation
Preferred Skills :

Skills Required