Job Description

: Lead Fraud & Claims Operations Representative About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune\'s 2017 rankings of America\'s largest corporations. Wells Fargo\'s vision is to satisfy our customers\' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories About Wells Fargo India Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations. Department Overview Claims and Recovery aligns to Fraud and Claims Management (FCM) as a part of the broader Operations group. FCM focuses on delivering an exceptional customer experience with end-to-end fraud and claims management care. About this role: Wells Fargo is seeking a Lead Fraud & Claims Operations Representative as part of Consumer & Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: . Be a subject matter expert and ability to train bankers on process . Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area . Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud and non-Fraud, policy violations or resolve disputes in order to mitigate and recover losses . Interact with fraud & non-Fraud claims functional area on a wide range of information as well as with external customers Required Qualifications: 4+ years of experience in customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and understanding of ONFC (Online Non-Fraud Claims): bill pay, Zelle Online non-Fraud experience with good understanding of Regulation E Knowledge and understanding of Wells Fargo Bill Pay Claims procedures. Online claims support experience using the Wells Fargo Online Bill Pay system. Experience with Online Banking Systems such as Customer Contact Management (CCM), Customer Information View (CIV) and Customer Service Application (CSA) Excellent verbal, written, and interpersonal communication skills. Ability to process complex transactions and perform extensive research to resolve complex customer issues. Ability to process complex transactions across multiple systems. Strong analytical skills with high attention to detail and accuracy Ability to take initiative and work independently with minimal supervision in a structured environment. Outstanding problem solving and decision-making skills. Ability to exercise independent judgment to identify and resolve problems. Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. Qualification: Graduate and willing to work in night shifts @RWF23 We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our to learn more.

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