Job Description

\'Fraud Analytics for Business & Process Improvement:
5. Provide thought leadership, identify, evaluate and implement best practices across SBI Card for fraud prevention, detection & mitigation and leverage industry connect for competition benchmarking
4. Develop and implement Machine Learning & Fraud Models to conceptualize customer segmentation and account treatment strategies for reduced fraud losses and enhanced customer experience
3. Drive forecasting accuracy for fraud loss & cost provisioning and management reporting using consumer transaction behavior, macro-economic & demographic indicators and other business drivers
2. Work closely with senior management & Leadership teams to devise strategy & fraud analytics for reducing fraud losses
1. To manage Business Fraud Loss & Merchant Fraud Risk through developing, implementing and continuously monitoring fraud risk rules across systems

Regulatory Compliance & Reporting:
5. Provide inputs to fraud prevention & detection team to incorporate investigation learnings & upcoming fraud trends in the process SOPs
4. Review & initiate action to mitigate any gaps for key Fraud Risk Management Metrics in comparison to plan/MOU
3. Develop and deploy Business Intelligence dashboards for senior leadership to cover all the critical domains of fraud prevention, detection & regulatory reporting
2. Submit fraud loss initiatives for internal governance committees, such as ERMC, ORMC, PQR etc.
1. Prepare necessary documentation for all reporting to regulators, SBI Card Board of Directors & its committees on FMR reporting, quarterly & annual SBI Card Board Reporting and cyber fraud reporting

Dispute Management:
5. Drive and optimize fraud loss recovery opportunities to reduce the Net Fraud Loss for the organization
4. Review and share detailed analysis on customer disputes, case findings & resolution along with RCA with senior management & leadership teams
3. Review the overall fraud loss approval process to ensure timely decision of fraud cases with different FLAC quorums and document FLAC recommendations & track closure of actionables
2. Optimize dispute review mechanism for faster resolution of customer disputes through dispute management and Investigation team
1. Drive the team for timely and accurate resolution of fraud disputes from customers and other escalations received from RBI / Banking Ombudsman / CEO\xe2\x80\x99s Desk / SBI Corporate Centre / Law Enforcement etc & internal teams including Customer Services & Sales

Fraud Process Monitoring:
2. Share learnings from sample audits with individual analysts in the team to help course correction and improve compliance
1. Ensure continuous process monitoring of fraud risk processes to perform risk categorization and take appropriate punitive action on all defect categories

:
Fraud Analytics
Fraud Monitoring
Fraud Risk
Regulatory Reporting