Job Description

Date Posted: 2024-07-22
Country: India
Location: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064
Position Role Type: Unspecified
Overview:
In this role the engineer has to co-ordinate Airline customers requests with different groups, negotiate delivery expectations, provide commit dates to customer, proactively assess and resolve customer issues.
Position: Lead Engineer (P2)- Repair Coordination
Primary responsibilities:

• Quickly understands and assesses Airlines unique requirements, collects all the necessary inputs, and logs incoming Airline customers requests received via email for Repair, Spares, other maintenance enquiries, and technical requests.
• Provides rapid response to Airline phone calls and emails, proactively and promptly provide updates to status requests and resolve customer issues
• Co-ordinates Airline customers requests with different groups, negotiate delivery expectations, provide commit dates to customer, proactively assess and resolve customer issues
• Address customer questions by effectively communicating with internal and external stakeholders in a timely and professional manner
• Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements
• Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders
• Work alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience.
• Work with Collins Spares team, Airline/Field Support Managers in resolving Customer issues
• Report into Aftermarket technical services leaders and help in driving organizations vision of the best aerospace systems company in the world

Preferred Skills:

• Functional knowledge of Nacelle Systems and its components on various civil aircraft programs
• Very good familiarity and working knowledge of CRM systems like MS Dynamics
• Previous experience in Aftermarket customer support engineering organization
• Knowledge of various technical publications such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc.
• Demonstrate technical understanding of maintenance, repair, overhaul, and regulatory requirements in the commercial aircraft industry.
• Drive to provide excellent customer service and experience, with an awareness of stakeholders
• Demonstrate flexibility to work in day shifts and on weekends or holidays on rotation, as required.
• Good team player, willing to work in a dynamic and fast paced collaborative environment
• Good spoken and written English communication skills at a professional level
• Ability to organize, prioritize, multi-task, and manage time effectively
• Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks.
• Basic knowledge of Nacelle Systems for legacy aircraft programs and new aircraft programs such B787, A320Neo, A220, A350 is preferred

Basic Qualifications:

• Minimum of Bachelors degree in Mechanical engineering or Aerospace or Aeronautics with 3 to 6 years of relevant experience in similar roles.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market.
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
Please ensure the role type (defined below) is appropriate for your needs before applying to this role. (Select One)
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Benefits package includes:
- Group Term Life Insurance.
- Group Health Insurance.
- Group Personal Accident Insurance.
- Entitled for 18 days of vacation and 12 days of contingency leave annually.
- Employee scholar programme.
- Work life balance.
- Car lease programme.
- National Pension Scheme
- LTA
- Fuel & Maintenance /Driver wages
- Meal vouchers
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.
Note:

• Background check and drug screen required (every external new hire in the India)
• Drug Screen only performed for Operations Positions

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team thats redefining aerospace, every day.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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