Job Description

:

Overview:

Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 4,700+ employees worldwide. As a leading cloud-based technology company, we have over 21,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent's software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

As a Senior Service Desk Engineer, you will be on the front line of defense for tickets related to all of our internal employees globally. You will play a role in troubleshooting, building and maintaining our growing, international IT footprint which is critical to the company's success. You will have a hands-on role with significant expectations to contribute both technically and culturally.

Troubleshoot, administrate, and support the company's global technology infrastructure across Virginia, Texas, Oregon, California, Utah, Georgia, Canada, London, and India
In This Role, You Will:

• Work with our global helpdesk team to troubleshoot and close tickets.
• Image new laptops and take care of new hires for our HQ location.
• Assist with inventory, auditing, and reporting.
• Work with different teams such as networking, security, and infrastructure within the company to get the latest technologies applied.
• Work with our AV team to audit and implement the latest audio and video conferencing hardware / software
• Manage a specific project that will enhance the helpdesk environment.

• Degree in Technology or an equivalent focus
• Knowledge of the 7-layer OSI model and how it works
• Broad knowledge with industry standard platforms, including Windows desktop (Windows 10), Macbooks, Active Directory, Exchange, Office 365, and DNS.
• Excellent problem solving and analytical skills, the ability to hunt down a problem and find a solution
• Great teamwork and communication skills
• Self-motivation and the ability to work under minimal supervision are a must
• Great customer service skills are essential