Job Description

Summary This position is primarily responsible for leading & delivering issue resolution for GE Gas Power customers via Engineering requests, Root Cause Analysis. The candidate should have sound knowledge on Gas Turbine & Steam Turbine operability and related Controls systems. The individual is responsible for upholding GE's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component and systems levels, and communicating GE technical solutions to customers.



Roles and Responsibilities

• Provide Technical leadership on customer issue resolution while meeting critical business metrics on quality, timeliness & productivity, driving communication across & interlacing with regional product services
• Drive/lead the ER case resolutions, analyze & deep dive escaping defects for root causes, suggest & partner with CTHs for - NCR / RCAs for CST process improvements & simplification needed for efficient and low CoPQ executions
• Proactively engage with stake holders to provide issue resolution, collaborate with the other cross-functional engineering teams to ensure successful & smooth outages.
• The candidate should be able to do Root cause Analysis for forced outages and Work closely with global project/ commissioning/ maintenance teams to understand & meet customer requirements on time.
• The candidate should be able to work with suppliers, design teams & fieldcore in resolving technical issues. The successful individual in this position would have deep understanding of the Gas Turbine & Steam Turbine operability & control systems as well as the the sub-systems that interacts with the control system to deliver optimum value to the customer.
• The position will also offer ample opportunities to directly interface with customers and commercial entities. Candidate should be able to Travel to Site for Startup Support and to resolve Technical Issues.
• Provide startup & commissioning support, responsive issue resolutions resourcefully pooling the right support across engineering while the commissioning / outage in progress, with occasional travel to customer sites as needed
• Demonstrate strong GE Behaviours and customer centric culture every day

• Bachelor's degree or Master in Mechanical or Instrumentation Engineering
• 15+ years of experience related to combined cycle power plants operations
• Willing to work off hours and weekends to support emergency issue resolution.
• Impactful interpersonal & networking skills, proven ability to influence
• Willing to work in a collaborative agile environment in a global matrix organization
• Comfortable dealing with ambiguity, uncertainty with willingness to be challenged
• Experience and willingness to travel to customer sites to support commissioning or issue resolutions, when such need arises

• Strong technical aptitude, including applicable engineering tools and systems.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Experience working with field data and information.
• Candidate should be ambitious, smart worker, self-starter, who delivers results with minimal supervision.