Job Description

About Us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Tech Overview:

Every time a guest enters a Target store or browses Target.com, they experience the impact of Target's investments in technology and innovation. We're the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities.

Join our global in-house technology team of more than 4,000 of engineers, data scientists, architects, coaches and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests--and we do so with a focus on experimentation and continuous learning.

Pyramid & Product Overview :

We create

enterprise-scale technology solutions

that unlock value for Target's

team members, guests, and suppliers

. Millions of guests reach out to the Service Centers for assistance every year, and our engineers power:

Guest Service & CRM

(Salesforce Service Cloud)

Self-Service & Voice Assistants

(Genesys Cloud CX, Voicebots, IVR)

Agent Assist & Gen AI

capabilities that lower handle time and raise satisfaction

Telephony & Contact Routing

(Verizon Voice, Google Voice/AI)

These products sit inside the

GUEST Portfolio

Role Summary :

As a

Lead Engineer (L6)

you will

own the technical strategy, architecture, and delivery

for multiple teams building full?stack, AI?enabled contact?center products. You will guide architectural evolution, champion security and reliability, and scale Generative AI adoption across the portfolio.Key Responsibilities

Define and communicate architectural vision

for full?stack and event?driven systems, aligning to enterprise guardrails.

Drive high?stakes design decisions

(build vs. buy, domain boundaries, data models) across products and teams.

Lead, mentor, and grow engineers

(L4-L5) through coaching, design reviews, and career guidance.

Establish and monitor SLIs/SLOs

; partner with SRE to improve availability, latency, and cost efficiency.

Champion secure?by?design practices

; conduct threat modeling, oversee penetration tests, and drive remediation at scale.

Integrate Generative AI

capabilities (LLMs, RAG, agents) into platform architecture, balancing innovation with risk.

Influence portfolio roadmaps

by articulating technical trade?offs and business impact to senior leadership.

Cultivate engineering culture

focused on psychological safety, learning, and continuous improvement.

Required Qualifications :

10+ years

of software engineering experience with at least

3 years

in a technical leadership/architect role. Demonstrated mastery of full?stack development (React/TypeScript; Kotlin/Micronaut, Java/Spring, Python) and distributed system design. Proven track record operating

mission?critical, high?scale

platforms (99.9 %+ availability). Deep expertise in cloud architecture (

GCP preferred

), CI/CD automation, observability, and cost optimization. Extensive knowledge of application & infrastructure security, compliance (PCI?DSS, GLBA, SOX), and incident management. Experience architecting and shipping

AI?powered capabilities

(OpenAI, Vertex AI, Hugging Face, vector DBs) to production. Exceptional communication and influence skills; ability to translate complex concepts for diverse stakeholders.

Preferred Skills :

Expertise with

Genesys Cloud CX, Salesforce Service Cloud, Verizon Voice

, or other large?scale telephony/IVR ecosystems. Experience leading

enterprise?wide modernization

or platform migration initiatives. Contributions to open?source or industry standards; conference speaking

Know More About Us Here:

Life at Target-

https://india.target.com/

Benefits-

https://india.target.com/life-at-target/workplace/benefits

Culture-

https://india.target.com/life-at-target/belonging