Job Description

Are you looking for a challenge? That's what we offer!
Desired Profile:
Diploma/ B.E./B. Tech in Electrical Engineering is preferrable. Relevant work experience of 8 to 12 years in Graphic Art Industry especially in servicing of Printing equipment will be an added advantage. Candidates with a very good knowledge of handling electrical requirements of offset/sheetfed/large format printing machineries are preferred. Good business communication in English and Hindi is mandatory. Job location will be New Delhi. Willing to travel extensively.
Key Responsibilities:

• Provide high-level technical service and support during equipment installations and servicing.
• Coordinate with Sales Team for customer complaints, sales opportunities, and parts sales.
• Develop customer support standards, improving response time and managing service operational costs.
• Comprehend project requirements and propose technical solutions in line with industry standards and company guidelines.
• Analyze electrical machinery and systems, optimizing their performance through application installation.
• Efficiently configure application settings to meet customer job requirements.
• Minimize downtime and disruption during service assignments.
• Ensure project completion within specified timelines through job scheduling and planning.
• Effectively organize and use tools, adhering to corporate guidelines.
• Execute Preventive Maintenance (PPM) activities as scheduled.
• Continuously adapt to different service assignments, enhancing problem-solving and technical skills.
• Maintain detailed service reports throughout the process.
• Recommend spare parts for optimal performance and cost-efficiency.
• Follow testing procedures to validate electrical system quality and reliability.
• Document work comprehensively, recording project details accurately.
• Timely escalate service issues and work towards logical resolutions.
• Promote service contracts, monitor warranty machines, and offer renewals for Annual Maintenance Contracts (AMCs).
• Share knowledge within the Service department to enhance expertise.
• Apply cost control concepts and take ownership of company assets.
• Gather market information for decision-making and service/product improvement.

Why work for HEIDELBERG?
HEIDELBERG is a company with a lively history - for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.
We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.
With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.
Good to know
Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.

Skills Required