Job Description

The purpose of this role is to provide IT operational support for Social Publishing and Engagement (SP&E) platform which includes access management, platform configuration, and reporting requests As part of the global team, the ideal candidate will take ownership from IT perspective to provide end to end support to the platform and to the business leads across Marketing function in EU, AMESA AND APAC Responsibilities Be the first point of contact for sector social leads part of Content Engine hub for supporting social publishing and engagement Track the usage of the platform and provide weekly KPI to sector leadership (posts published natively/via the platform) Lead meetings with social leads regarding the usage of the platform and provide weekly KPI to sector leadership (user adoption, posts published natively/via the platform, approvals missed, etc) Manage new user setup process/governance Work with business and IT admins to set up new workflows in the platform for new social channels Track requests from SP&E business partner to help influence the product roadmap and enhancements Report on governance compliance so the Digital Reputation Team follows up with CMOs and relevant stakeholders Report to IT Sector Leads the status of social publishing in the sector and highlight wins and improvements needed from both internal and external partners Articulate issues and develop methods of solving concerns from the sector Document and roll out processes and standards to run SP&E support, including governance frameworks to Content Engine Hub leads Qualifications 6+ years experience using social publishing tools (experience using Hootsuite, Sprinklr Khoros, Sprout Social, etc. is a plus) Bachelor s Degree in CIS, MIS, Information Security, Computer Science or equivalent. Master s Degree is a plus Business-level proficiency in English and Spanish Experience designing and producing reports and dashboards Experience working and collaborating with internal and external stakeholders such as technical teams, agencies, and marketers Highly organized and responsive, with the ability to deliver tight SLA deadlines Ability to anticipate and balance the needs of multiple stakeholders. Resourceful to solve technology and stakeholder problems Experience running change management activities such as process documentation Highly collaborative - Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration and adaptability are important. Highly organized and responsive, with the ability to deliver tight deadlines Analytical - ability to analyze data and draw conclusions to find actionable solutions Ability to identify and capitalize on opportunities to gain efficiencies in processes & improve deliverables Attention to details - delivering high quality output in a language tailored to business partner s needs Writing, communication and presentation skills - He/she has experience working with senior-level end clients \',\'qualifications\':\' 6+ years experience using social publishing tools (experience using Hootsuite, Sprinklr Khoros, Sprout Social, etc. is a plus) Bachelor s Degree in CIS, MIS, Information Security, Computer Science or equivalent. Master s Degree is a plus Business-level proficiency in English and Spanish Experience designing and producing reports and dashboards Experience working and collaborating with internal and external stakeholders such as technical teams, agencies, and marketers Highly organized and responsive, with the ability to deliver tight SLA deadlines Ability to anticipate and balance the needs of multiple stakeholders. Resourceful to solve technology and stakeholder problems Experience running change management activities such as process documentation Highly collaborative - Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration and adaptability are important. Highly organized and responsive, with the ability to deliver tight deadlines Analytical - ability to analyze data and draw conclusions to find actionable solutions Ability to identify and capitalize on opportunities to gain efficiencies in processes & improve deliverables Attention to details - delivering high quality output in a language tailored to business partner s needs Writing, communication and presentation skills - He/she has experience working with senior-level end clients

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