Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Responsibilities:

• Partner with strategy team to launch personalized campaign content using JSON templates, HTML offers, modular code, and frontend frameworks via Adobe tools
• Translate technical documentation into user-friendly content and configurations that support dynamic messaging and audience targeting.
• Manage content deployment across testing and production environments, ensuring accuracy and performance.
• Responsible for day-to-day operations of personalized content, including message updates, campaign adjustments, audience segmentation, and configuration changes.
• Constructive experience targeting activities with the right audience and priority of position
• Document all campaign takedowns and launches as they happen in real time
• Lead our workflow innovation to create efficiency in campaign launches and operations
• Write, edit, and QA UX campaign builds (e.g., banners, modals, landing pages, in-app messages).
• Configure personalized content variations based on audience segments and behavioral triggers
• Review the campaign calendar and prioritize tasks for upcoming launches. Attend daily stand-ups or syncs to ensure smooth campaign operations delivery.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Possess a Bachelors degree in computer science, information systems, digital operations or related field
• 6-10 years experience in digital content operations, web production, or campaign execution withing e Commerce, or marketing technology environments
• Ability to work with JSON templates and translate technical documentation into operational configurations.
• Results-oriented mindset with a focus on accuracy, efficiency, and strategic execution.
• Strong communication skills, strong attention to detail.
• Basic knowledge of web development technologies such as HTML, CSS, and JavaScript.
• Understanding of web and mobile guidelines, accessibility standards, and responsive design principles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Strong cross functional collaboration
• Solid foundation in Adobe tools such as Target, Adobe Journey Optimizer
• Previous retail, airline, or e-commerce design experience
• Proficient understanding of web markup, including HTML5 & CSS3, as well as DOM manipulation and client-side scripting
• Effective understanding and working knowledge of JavaScript, TypeScript, Angular and/or React, Vue.js or other frontend framework experience
• Good understanding of asynchronous request handling, Single Page Applications, and AJAX

Skills Required