Job Description

We are seeking a skilled

Lead & Dialer Expert

to manage, configure, and optimize our outbound/inbound call center operations. The ideal candidate will have hands-on experience with

ViciDial installation, campaign management, server maintenance, and performance optimization

to ensure smooth and efficient calling operations.

Key Responsibilities

Install, configure, and maintain

ViciDial

on Linux servers Manage

inbound & outbound campaigns

, dialer settings, and call flows Create and manage

users, user groups, leads, lists, and scripts

Monitor server performance, call quality, and system uptime Troubleshoot ViciDial issues (SIP, carrier, audio, login, lag, etc.) Configure

IVR, DID, call routing, call recording, and reports

Integrate ViciDial with

VoIP providers and SIP trunks

Generate and analyze call center reports (agent performance, call stats) Ensure system security, backups, and updates Coordinate with operations and support teams for dialer optimization

Required Skills & Qualifications

Strong experience with

ViciDial (Admin level)

Good knowledge of

Linux (CentOS/AlmaLinux), CLI commands

Experience with

Asterisk, SIP, VoIP protocols

Understanding of call center KPIs & dialer metrics Ability to handle high-volume calling environments Problem-solving and troubleshooting skills
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?50,000.00 per month

Work Location: In person