Job Description

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities.


HMH serves more than 50 million students and 4 million educators in 150 countries.


We are seeking an experienced Senior Salesforce Administrator with 8+ years of Salesforce expertise and 3+ years of hands-on experience in Salesforce CPQ. The ideal candidate will manage, optimize, and enhance our Salesforce platform, including Sales Cloud, Service Cloud, CPQ, and CLM solutions, ensuring seamless integration and business process automation.

Key Responsibilities

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Implement and configure Salesforce CPQ and CLM solutions. Collaborate with Sales and Services teams to gather requirements and design scalable solutions. Maintain and update CPQ applications for optimal performance. Create and manage Product Rules, Pricing Rules, Discount Schedules in Salesforce CPQ. Administer Contract Templates, Clause Libraries, Approval Workflows in Salesforce CLM. Provide end-user training and support for CPQ/CLM functionalities. Monitor system performance and troubleshoot CPQ/CLM issues. Manage user accounts, roles, profiles, permissions, and licenses across Sales, Marketing, and Support teams. Configure and maintain page layouts, record types, automation rules, flows, and validation rules. Handle data imports, exports, cleansing, and deduplication using Data Loader or Import Wizard. Maintain system security, permissions, roles, and access controls to safeguard sensitive data. Develop and enhance Bots and chatbot workflows for automation. Configure and manage Connected Apps. Design and implement complex Flows for advanced business processes. Support Salesforce integrations with marketing automation platforms and other systems. Maintain campaign structures, lead routing, and engagement tracking. Collaborate with stakeholders through multiple business calls for requirement gathering and solution alignment. Support customer service environments using chat/messaging platforms and implement Knowledge Articles. Train end users, create documentation, and promote Salesforce best practices.

Required Qualifications

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8+ years of Salesforce experience, including 3+ years in Salesforce CPQ. Strong understanding of Sales Cloud, Service Cloud, Experience Cloud. Proficiency in Salesforce Flow, Process Builder, declarative automation. Familiarity with Apex Classes, Triggers, Batch Apex, SOQL (basic coding knowledge is a plus). Experience with Salesforce integrations (APIs, middleware). Knowledge of Lightning App Builder and Experience Cloud site setup. Familiarity with security frameworks and governance in Salesforce. Excellent communication skills for stakeholder collaboration. Salesforce Administrator Certification (ADM-201) - Required Salesforce Advanced Administrator Certification (ADM-211) - Required Salesforce CPQ Specialist Certification - Required Additional certifications (Sales Cloud, Service Cloud, Platform Developer) - Preferred

Preferred Skills

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Experience with Gearset or Copado for DevOps and deployment automation. Exposure to AI-powered CRM features (Einstein, GPT, Bots). Experience with Salesforce Revenue Cloud Advanced (CPQ).

The Information Technology organization is transforming to realize our mission: Become a leader in HMH's digital transformation, and as a strategic partner, innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH's greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.


We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it's safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH's digital transformation.