Job Description

Synopsis of the role

This role will be responsible to manage and support the IT infrastructure and related day-to-day operations within our data center. This role also requires to implement and manage Governance controls on all Infra and platform assets.


This role requires close collaboration with InfoSec, SMEs, Audit, Compliance and other IT teams to ensure smooth operations and compliance with security standards and regulatory requirements.

What you'll do

Governance: Implement 100% governance and controls on all infra and platform assets to ensure compliance with ITIL standards and regulatory provisions all the time. Review and control all vendor accesses to ECIS infra assets and implement governance and controls mechanisms to ensure authorized and secure accesses all the time. Infrastructure Solution Architecture


Creating and maintaining an accurate and up-to-date inventory of all infra and platform assets used in ECIS. This includes devices, licenses, subscriptions for all types of devices and platform software such as OS, databases, middleware, end user software etc. Plan and implement right sized infra and platform capacities for current production and future growth to ensure that all performance SLAs for data ingestion, online/batch PRs and BMs, Analytics and Insights etc., are adhered to 100% of the times. Ensure high availability and uptime of all infrastructure platforms and services. Technology Controls: Manage Infra Risk Register. Facilitating Audit, Risk and Controls Assurance across the department. Frontend Internal and External audits, ensure compliance to regulatory requirements. Process Standardization: Sets the standards and working practices for the infra team. Consolidate and communicate best practices. Innovate and lead on tooling to support the wider function. Budgets and Financials Prepare yearly IT budget (CAPEX and OPEX) for the Infrastructure requirements Issue vendor POs on time Work closely with finance to provide accurate and timely cost and spend projections so as to ensure that finance is able to accurately account for the financials into the P&L. Review and track all vendor invoices to their corresponding outcomes / SLA performance and milestones and/or timesheets before sending the invoices onward to finance to effect the payments. Ensure that there are no SLA performance breaches that require raising penalty provisions. Ensure timely vendor payments Vendor Management Key contact for Technology Infrastructure Vendor Management Ensure periodic vendor governance cadences Review and track Supplier SLAs and KPIs Responsible for Third Party Assurance and setting framework to govern supplier relationships.

What experience you need

You should be willing to work from our Mumbai Office Bachelor's degree, preferably B.E. Experience of at least 7-8 years in delivering enterprise business solutions Working experience with BFSI organizations, minimum 3 years at mid-level management in mid to large size organizations. Exposure to RBI submissions, audits, and assessments Experience of minimum 3-5 years in managing datacenter operations.

What could set you apart

Possess the required in-depth knowledge and experience needed to operate independently with limited guidance and oversight Apply a new perspective on existing solutions to solve complex problems * Faced more than 2 RBI CSITE audits