Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Responsibilities:
Marketing Automation & Deployment:

• Oversee the deployment of marketing automation workflows and jobs into production environments, ensuring reliability, scalability, and performance.
• Collaborate with cross-functional teams to manage application deployment and configuration, adhering to DevOps best practices.

Technology Modernization & Migration:

• Lead the migration of legacy systems to modern technologies, including Python and AWS, promoting the adoption of scalable, cloud-native solutions.
• Support the team in transitioning from SAS/UNIX-based systems to a more agile and maintainable Python / AWS framework.

Automation Framework & ETL Development:

• Maintain and enhance the existing automation framework using SAS, UNIX, Python, and AWS in partnership with developers and IT stakeholders.
• Design, develop, and maintain robust ETL (Extract, Transform, Load) pipelines leveraging AWS services such as Glue, Lambda, and Step Functions.

Architecture & Infrastructure Alignment:

• Collaborate with solution architects and platform leads to ensure automation pipelines align with the organizations future-state marketing technology architecture.
• Contribute to the evolution of the marketing platform by supporting integrations with Customer Data Platforms (CDPs), journey orchestration tools, and AI-driven workflow engines.

Data Governance & Documentation:

• Ensure all solutions adhere to industry best practices for version control, security, and data governance.
• Create and maintain comprehensive documentation of pipeline architecture, data workflows, and operational processes for both technical and non-technical stakeholders.

Agile Development & Collaboration:

• Actively participate in daily stand-ups, sprint planning, and retrospectives.
• Work closely with team members to refine requirements, test solutions, and debug issues to meet evolving business and technical needs.

Innovation & Continuous Improvement:

• Stay abreast of industry trends, emerging tools, and best practices in data engineering and marketing technology.
• Develop proof-of-concepts and propose innovative solutions to technical and non-technical teams, driving continuous improvement in data workflows and marketing insights.

What you need to succeed (minimum qualifications):
Education:
Bachelors degree in Computer Science, Engineering, Information Systems, or a related field or an equivalent combination of education, training, and hands-on experience in computer systems engineering.
Experience:

• Minimum 6 years of experience designing, implementing, and managing large-scale enterprise data warehouse solutions, particularly in Teradata or Amazon Redshift environments.
• Experience building and maintaining ETL pipelines using AWS services.

Technical Skills:

• Strong understanding of relational and non-relational data warehouse architectures and best practices.
• Proficient in Python, SQL, PySpark, and Unix shell scripting, with a focus on writing clean, maintainable, and well-documented code.

Hands-on experience with AWS services, including but not limited to:

• Amazon MWAA (Managed Workflows for Apache Airflow)
• AWS Glue
• AWS Lambda
• Amazon S3
• Amazon Athena
• Design, develop, and maintain robust ETL (Extract, Transform, Load) processes leveraging AWS Serverless Services such as Glue, Lambda, and Step Functions.
• Maintain and enhance the existing automation framework using SAS, UNIX, Python, and AWS Serverless Services.

Data Expertise:

• Proven ability to work with large, complex datasets, ensuring performance and scalability.
• Strong analytical and problem-solving skills, with a track record of delivering efficient and reliable data solutions.

Marketing Technology Exposure:

• Experience with Customer Data Platforms (CDPs), real-time journey orchestration, and AI-driven marketing systems such as Adobe Experience Platform and Adobe Journey Optimizer.
• Experience supporting data integrations between cloud infrastructure and marketing engagement platforms.
• Familiarity with Salesforce Marketing Cloud (Automation Studio, Journey Builder) and integration methods (APIs, SFTP, etc.)

Communication & Collaboration:

• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

What will give you a competitive edge (preferred qualifications):

• Knowledge or related experience in the airline industry.
• AWS Certifications.

ID: DELSL06