Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

Responsibilities (Primary Functions):

• Gather, analyze, and transform large sets of employee feedback data into actionable insights using SQL, Python, AWS etc.
• Develop and automate advanced visualizations in Qualtrics, AWS to display engagement metrics, pulse survey results, and other key indicators.
• Collaborate with HR business partners to identify trends and recommend strategies for improving employee experience.
• Validate survey health metrics and ensure data integrity.
• Communicate findings and recommendations clearly to HR leaders and stakeholders.

What You Need to Succeed (Minimum Qualifications):

• 7-10 years of relevant experience in analytics or HR technology.
• Bachelors degree in business, HR, or information systems.

Technical Competencies:

• Proficiency in SQL, Python, AWS, and Qualtrics dashboards.
• Strong communication skills and ability to work in fast-paced environments.
• Solution-oriented mindset with a focus on people and process.

Behavioral Competencies:

• Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
• Serve as a trusted advisor and mentor for the team offering technical advice.
• Ability to communicate with precision, engaging team and stakeholders to build trustandreliable working relationships across cross-functional teamsandgeographies enabling organizational alignment.
• Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in ones own area of work.
• Inquisitive to understand customer prioritiesandbusiness challenges while creating value for technical solutions.

Preferred Qualifications:

• Experience designing and developing Qualtrics dashboards and workflows.
• Passion for creating data-driven solutions that enhance employee engagement.
• Resourceful and collaborative team player.

Skills Required