Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

Key Responsibilities:

• Data Analysis & Insights: Conduct deep-dive analysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement.
• Performance Metrics & Reporting: Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations.
• Data Sourcing & Validation: Identify and validate data sources required for creating dashboards and tracking tools and technologies
• A/B Testing & Experimentation: Design and analyze A/B tests to assess the impact of new ACS tool features and optimizations on operational efficiency and customer experience.
• Data Modeling & Visualization: To analyze and visualize key operational data, use SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics.
• Stakeholder Collaboration: Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements.
• Tactical & Strategic Support: Assist with research and implementation of performance metrics to support ACS agents and customers.
• Data Governance & Quality: Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams.
• Lead and mentor other junior members within the team

Minimum Qualifications:

• Bachelors or masters in data science, Business Analytics, Computer Science, Statistics, or a related field
• 6+ years of experience in product analytics, data analysis, or related fields, preferably in the airline, travel, or hospitality industry.
• Proficiency in SQL for querying large datasets.
• Strong experience with Python, R, or similar programming languages for data analysis.
• Experience with data visualization tools (Tableau, Power BI, Looker, SAS)
• A/B testing and statistical analysis expertise.
• Mentor other junior members in the team.
• Familiarity with big data technologies AWS, S3, Redshift, Teradata

Good to have:

• Experience with project management.
• Understanding of ACS operations, product development, revenue management, and customer experience.

ID: DELAL03

Skills Required