Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Key Responsibilities:

• Design and maintain integrated data assets using SQL, AWS Glue, and other technologies to support analytics across digital channels.
• Build and monitor scalable data models that reflect customer experience performance and enable strategic decision-making.
• Ensure data quality and integrity through proactive testing, anomaly detection, and automated monitoring processes.
• Develop and govern dashboards in Tableau, Adobe Analytics, and Quantum Metric to support self-service analytics and performance visibility.
• Partner with cross-functional teams to align datasets, define KPIs, and ensure a single source of truth across reporting tools.
• Manage and optimize data infrastructure within EDW, including sandbox environments, production tables, and data refresh automation.
• Support deep-dive analysis by writing complex SQL queries across diverse data sources (e.g., RPAD, PNR, Qualtrics).
• Collaborate with IT and data engineering teams to onboard external data sources and stitch together customer journey data across channels.
• Lead governance efforts around dashboard performance, data privacy, tagging fidelity, and event creation for digital analytics.
• Drive training and adoption of analytics tools across product and insights teams.
• Partner with business analysts on the Experience Insights team to define data structures and visualization requirements for advanced reporting.
• Support new digital initiatives with analytical solutions and dashboard development.

What You Need To Succeed (Minimum Qualifications)

• Bachelors degree in computer science, data science, or engineering
• Minimum 6+ years of overall experience.
• Experience as a tech lead with experience in mentorship and guidance, task planning and delegation, collaboration across teams, and technical communication
• Expert in writing Advance / Complex SQL queries with strong experience in Python (NumPy & Pandas) and data processing tools such as AWS Glue or SAS ,
• Proficient with Tableau for advanced visualization & advanced Calculations
• Understanding of dashboard creation in Adobe Analytics or Customer Journey Analytics
• High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment.
• Embraces diverse people, thinking, and styles

What Will Give You A Competitive Edge (Preferred Qualifications)

• Advanced expertise in Tableau, including the ability to build highly functional, user-centric dashboards and engineer complex calculated metrics, parameters, and interactivity that enable users to explore data dynamically and derive actionable insights.
• Advanced knowledge of AWS analytics toolkit (e.g., Redshift, Sagemaker, Lambda etc.)
• Prior experience with Delta or other airline or Hospitality data a plus
• Self-motivated and take pride in building great products for key stakeholders.
• Resourceful in finding the data and tools you need to get the job done.
• Not afraid to ask for help when you need it or help teammates when they need a boost.
• Quantum Matrices

ID: DELJG04