Job Title: Customer Support LeadExperience Required: 5+ YearsIndustry: AutomobileType: International Voice & Non-Voice SupportWe are looking for a highly skilled and proactive Customer Support Lead with over 5 years of experience in the automobile industry. The ideal candidate should have hands-on expertise in managing international voice and non-voice support operations, resolving customer issues, and leading customer service teams toward achieving excellence.Key Responsibilities :- Lead and manage the customer support team to ensure high-quality service delivery.- Handle escalated customer queries across international voice and non-voice channels.- Monitor team performance, provide coaching, and conduct regular performance reviews.- Collaborate with cross-functional teams to resolve customer concerns efficiently.- Ensure adherence to SLA, TAT, and quality standards.- Analyze customer feedback and implement process improvements.- Prepare weekly/monthly reports on customer support metrics and team productivity.- Train team members on product knowledge, communication skills, and customer handling.- Maintain deep understanding of automobile products, services, and customer service workflows. (ref:updazz.com)
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