Job Description

Sprinto

is a leading platform that

automates information security compliance

. By raising the bar on infosec, Sprinto ensures compliance, enables healthy operational practices, and allows businesses to grow and scale with unwavering confidence.
We are a

remote-first

company with over

350+ employees

, serving 2500+ customers across 75+ countries. Backed by top-tier investors such as

Accel, ELEVATION,

and

Blume Ventures

, we've raised

$32M in funding

, including our most recent Series B round.

The Role

We're looking for a

Lead Enterprise CSM

to own and grow some of our most strategic enterprise accounts while also shaping how we deliver success across the enterprise segment. This role blends

hands-on account ownership

with

team enablement and thought leadership

.

You'll partner directly with C-level executives, run executive business reviews that tie adoption to measurable ROI, and proactively drive retention and expansion in complex global environments. At the same time, you'll raise the bar for our broader CS team by building scalable playbooks, mentoring peers, and ensuring our enterprise customers consistently see and feel value from our platform.

Responsibilities

Own a portfolio of enterprise customers

-- ensuring adoption, measurable outcomes, renewals, and growth.

Build and nurture executive relationships

with CISOs, CIOs, and senior stakeholders, positioning yourself as a trusted advisor.

Run strategic governance calls, QBRs/EBRs

that connect product adoption to business impact, KPIs, and board-level outcomes.

Proactively identify risks

and create structured mitigation plans while surfacing expansion opportunities across business units or regions.

Collaborate cross-functionally

with Sales, Product, Account Management, TAM, and Support to align on account strategy and execution.

Contribute to and evolve CS playbooks, best practices, and frameworks

for enterprise adoption, renewal forecasting, risk management, and executive engagement.

Mentor and coach CSMs

by modeling executive storytelling, enterprise account planning, and high-stakes renewal management.

Represent the voice of enterprise customers internally

, influencing product roadmap, integrations, and overall go-to-market motions.

What Success Looks Like

Earned

trusted advisor status

with C-level stakeholders, regularly included in strategic discussions.

Strong GRR & NRR

performance across the enterprise portfolio, with renewals closed predictably and expansions consistently delivered.

High product adoption

and clear, measurable business outcomes for enterprise customers.

Expansion playbooks executed successfully

, with multi-year, multi-entity growth realized.

Enterprise frameworks and best practices

established and shared across the CS team. Recognized internally as a

go-to leader and escalation point

for strategic customers.

Requirements

8-10+ years

in Customer Success or Account Management with

enterprise SaaS accounts

. Proven track record of

owning renewals and expansions

in complex, multi-stakeholder environments. Demonstrated success in

running QBRs/EBRs and governance calls

with C-level executives. Strong

problem-solving ability

-- able to navigate procurement, compliance, and cross-functional alignment challenges.

Excellent communication and executive storytelling skills

-- you can move beyond features to articulate business value. A

hands-on operator

-- willing to roll up your sleeves, build playbooks, and engage directly with accounts. SaaS experience required; familiarity with

GRC, InfoSec, or compliance SaaS

is a plus but not mandatory. Natural

mentor and influencer

-- comfortable guiding CSMs and helping scale best practices across the team.

Benefits

Remote-first policy 5 days working with flexible hours Group medical insurance (including parents, spouse, and children) Group accident cover Group term life insurance Company-sponsored laptop Education reimbursement policy

ATS_SPRINTO