Lead Customer Service And Distribution

Year    HR, IN, India

Job Description

Posted on: 29-May-2025

Closes on: 31-Jul-2025

Job Id: 11015



Role profile: Establish retail and distribution network for the brand and product categories
Ensure capex & opex are aligned as per the monthly budget.
Develop distribution budgets and manage expenses within the budget
Ensure cost negotiation with different vendors and provide appropriate solutions for bulk distribution
Inventory analysis to identify slow and dead moving SKUs.
Ensure on time stock allocation to channels as per validated requirement
Ensure order confirmation is shared with retailer
Merging and demerging of stocks every month to move ageing stocks to the relevant store
Ensure stock is available in warehouses to maintain the minimum level of inventory
Proper GRN & billing of stocks to the retailer
Ensure the annual stock audit is done
Ensure logistics cost is aligned to customers order delivery
Ensure WH cost per piece is managed properly
Select logistics partners and negotiate contracts and rates
Continuously look for process automation opportunities for better efficiency and control.
Collaborative working with brand team for effective demand management
Generation of quality MIS on day to day servicing to customer
Control and observation of non-ARS orders
Generation of quality MIS on day to day servicing to customer
Supporting business for EOSS / promo events





Function: Customer Service & Distribution


Skills: Strong knowledge of SAP, WMS, and logistics tools.
Analytical, problem-solving, and negotiation skills.
Leadership with a customer-centric approach.
Handson experience in maintaining inventory turnover & warehouse efficiency.
Focus on customer satisfaction score (NPS) and OTIF


Qualifications: MBA in supply chain or related field


Experience: 10 years in warehouse, logistics and distribution with 4 years in leadership role in CS&D preferably in retail apparel.

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Job Detail

  • Job Id
    JD3739032
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    HR, IN, India
  • Education
    Not mentioned
  • Experience
    Year